Senior Administrator - Wealth Management

Personnel Selection; Godalming; On-site; GBP 34,000 - 40,000; Full time

Job summary

A financial services firm in Godalming seeks a Senior Administrator for their Investment team. The role requires strong experience in financial services, specifically investments and pensions. Responsibilities include administration support, client communication, and compliance adherence. In return, the company offers a competitive salary up to £40k, flexible hours, and a comprehensive benefits package. Ideal candidates will have at least 5 years' experience and CF1 certification, along with excellent customer service skills.

Benefits

Generous salary up to £40k

Medical insurance

Pension scheme on a non-contributory basis

Exam support and study leave

Qualifications

• Proven experience within the financial services sector, particularly in pensions, investments, and life assurance.
• Excellent telephone manner and customer service skills essential.
• Ability to maintain client files and understand compliance issues.

Responsibilities

• Carry out administration tasks supporting the financial services sales process.
• Communicate effectively with clients via letter, e-mail, and telephone.
• Process new business applications and understand regulator requirements.

Skills

Client communication

Understanding of regulatory requirements

Customer service skills

PC literacy

Ability to work under pressure

Experience in financial services

Education

CF1 or equivalent

5 years experience in financial services

Tools

Intelliflo back-office system

Quilter Investment Platform

Microsoft Word

Microsoft Excel

Job description

Due to our continued success, we require an additional Senior Administrator to join our Investment team. The role will be based at our Head Office in Godalming working within the Wealth Management side of the business. Therefore, you must have proven experience within this sector including a full understanding of the different products relating to pensions, investments, life assurance and mortgages. Plus, a minimum of CF1 or equivalent and 5 years' experience dealing directly with clients in the financial services sector.

In return we can offer Mon to Fri working hours with a flexi time scheme, generous salary up to £40k, comprehensive benefits package and the chance to further your career.

Responsibilities

• Carrying out admin tasks in support of the financial services sales process regarding our products.
• Experience at administrating regular client investment reviews.
• Communicating effectively with clients by letter, e-mail and telephone regarding their business.
• Use your understanding of how investment platforms work and how to read fund valuations in client portfolios.
• Maintaining client files and record keeping to a good quality.
• Understanding the compliance issues, guidance, manual, logs and processes.
• Completing quarterly on-line training in anti-money laundering, data protection, fraud awareness, treating customers fairly and other relevant compliance issues.
• Complying with the conduct rules within the Certification Regime.
• Processing of new business applications, including checks to confirm the documentation is correct.
• Understanding the regulator requirements relating to independent financial advisers.
• Creating and processing fund switch reports.
• Investment Reviews kept up to date and completed accurately.
• Attending internal and external training events as appropriate.
• Preparing documents to send to outsourced paraplanners such as fact find, risk assessments (including capacity for loss, knowledge and experience discussions etc, existing scheme information, illustrations and soft facts that cover the client's objectives, what is being recommended and why it is suitable).

Qualifications and Experience

• A good understanding of the financial services sales process and client review process.
• Ideally, some experience of supporting paraplanners to prepare simple suitability reports.
• Previous experience of Intelliflo back-office system and Quilter Investment Platform is preferred.
• A minimum of CF1 or equivalent and 5 years' experience dealing directly with clients in the financial services sector.
• An excellent telephone manner and customer service skills.
• The ability to work in a structured and planned manner especially when under pressure to meet deadlines.
• PC literate with a sound understanding of Microsoft Word and familiarity with Microsoft Excel.

Benefits

In return we can offer a highly competitive financial package including salary reflecting experience and ability, pension scheme on a non-contributory basis and medical insurance. Personal development - help developing your role, exam support including guidance, study leave and the cost of study texts and booking the exam met by employer.

Please submit your CV asap for immediate consideration.