Senior Administrator - Personal Assistant

NHS; Tees Valley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent healthcare service in Tees Valley is seeking a Senior Administrator - Personal Assistant to join their Ridgeway team. This role requires prior administrative experience, strong customer service skills, and the ability to multitask effectively. The successful candidate will support the senior management team and contribute to a high-quality care environment. Employee benefits include generous annual leave, access to wellness programs, and competitive pension schemes.

Benefits

Free parking

Access to Trust gyms

Employee support services

Generous annual leave package

Qualifications

• Experience in an administrative role, preferably in healthcare.
• Ability to implement and maintain administrative systems effectively.
• Understanding of data protection and confidentiality standards.

Responsibilities

• Support senior management with scheduling and administrative tasks.
• Communicate with various stakeholders to ensure service delivery.
• Co-ordinate meetings and prepare reports as needed.

Skills

Customer service

Multitasking

Confident communication

Problem solving

Advanced typing skills

Education

BTEC Diploma/Level 3 Diploma in Leadership and Management

IT Qualification (ECDL or equivalent)

Functional skills in literacy and numeracy Level 2

Tools

Microsoft Office

Digital audio typing

Job description

Senior Administrator - Personal Assistant

The closing date is 21 December 2025

An exciting opportunity has arisen for a conscientious and supportive Personal Assistant to join our busy and dedicated team based within Ridgeway at Roseberry Park.

Roseberry Park is an inpatient forensic mental health unit providing services and delivering care to the Tees Valley area. This unit is situated on Marton Road, Middlesbrough and benefits from free on-site parking and is easily accessed by car, bus and bicycle.

As a member of the Ridgeway Admin Team, you will work in an open plan office alongside other administrators. The open plan office is an area of high activity, and no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, an interest in working in a health care setting and a 'can do' attitude.

The Personal Assistant role is pivotal in the day-to-day operations of the senior management team. As part of this role, you will work closely with the senior management team and the wider Ridgeway Service to provide the best possible care to the service user(s).

We are looking for someone who is able to multitask in a busy environment, communicate confidently, prioritise their workload, meet deadlines and build strong working relationships with a variety of people.

About us

Benefits for staff working in the Trust include:

• Free parking, car sharingand Cycle to Work Scheme.
• Access to Trust gyms, independent counselling, physiotherapy, Occupational Health, free flu vaccinations, Employee Support, Mindfulness Training, Employee Psychology and Staff Retreats.
• Generous NHS pensionand annual leave package (27 daysplus bank holidays).
• Regular 1-2-1s, quarterly supervision and annual appraisal, providing opportunity for discussion around achievements, challenges, aspirations and training and development opportunities.
• Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals, highlighting outstanding work through our Greatix and Star Award schemes.

Job responsibilities

We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high-quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

Our organisation is on a Journey to Change, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer; recruiting, retaining and training our staff, for the right roles, at the right time.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification

Qualifications

• BTEC Diploma/Level 3 Diploma in Leadership and Management OR equivalent (i.e. NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Level 5 in Leadership and Management within an agreed timescale.
• IT Qualification (i.e. ECDL Qualification, RSA, NVQ in Business Administration) OR equivalent knowledge gained through relevant work experience.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9).

Experience

• Implementing and maintaining systems and processes within an administration team
• Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
• Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information.
• Co-ordinating meetings and associated duties.
• Extracting data and report preparation.
• Participation in service and quality improvement initiatives.
• Advanced typing skills and inputting data accurately and efficiency.

Knowledge

• Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines
• A sound understanding of quality improvement initiatives.
• Organising and completing demands and workloads meeting deadlines using delegation where necessary.
• Problem solving for an area of work or developing alternative or additional procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust