Senior Administrator - Intermediaries Office

RBC; Newcastle upon Tyne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading international bank is seeking a Senior Administrator for their Intermediaries Office in Newcastle. The successful candidate will provide operational support and work with multiple teams to ensure compliance and efficiency in delivering client outcomes. Strong experience in investment management is essential, along with excellent communication skills. The role supports flexible working options and has room for professional development.

Benefits

Flexible working options

Opportunities for development and coaching

Ability to make a difference and lasting impact

Qualifications

• Experience working in investment management or a bank with skills in Client Due Diligence.
• Front Office Operations knowledge is essential.
• Strong verbal and written communication skills are critical.

Responsibilities

• Ensure the Intermediaries Office team provides good client outcomes.
• Run the monthly rebalancing process successfully.
• Engage stakeholders to ensure compliance with regulatory requirements.

Skills

Customer Service Management

Interpersonal Relationship Management

Office Tools

Product Knowledge

Product Services

Sales

Sales Activities

Sales Support

Sales Systems

Teamwork

Education

Degree level education

Job description

Job Description

We have an exciting opportunity to join our Intermediaries Office in either Cardiff or Newcastle as a Senior Administrator.

What is the opportunity?

This role reports to the Wealth and Investments, Intermediaries Senior Manager and will support the Intermediaries business in delivering the team’s objectives and supporting new initiatives. The Intermediaries Office, Senior Administrator will work closely with colleagues across the Intermediary Channel, Client Facing Business Management, Regional Business Managers and Senior Business Managers.

The role holder will provide operational support and be able to gain a deep understanding of Intermediary BAU processes. They will support the Intermediary Operations Manager and, when required, the Business Engagement & Initiatives manager with change initiatives, and in seeking process efficiency and innovation.

What will you do?

• Ensure Intermediaries Office team provides good client outcomes, delivering against expectations and keeping all stakeholders updated.
• Run the monthly rebalancing process to a successful completion.
• Ensure that all mailboxes are being monitored and actively engaged, whether it’s external communications from vendors and platforms or internal from the Intermediaries Business.
• Operate in a culture of continuous improvement within the team.
• Regular engagement and stakeholder management with business partners/teams to identify and deliver programmes of work including written updates such as monthly management meeting packs.
• Arrange the smooth onboarding of Intermediary Firms in accordance with the Client Due Diligence Standards and within SLAs ensuring compliance with regulatory requirements, including Anti-Money Laundering regulations.
• Represent the Intermediaries Business in various Business governance meetings and business forums, as and when required.
• Represent Intermediaries in change projects/working groups and business implementation readiness groups/forums.
• Regular engagement/stakeholder management with business partners/teams, such as IT, Change, Finance, Marketing, Business Management, Operations and others to identify, direct and deliver programmes of work including written updates such as monthly management meeting packs.

What do you need to succeed?

Must-have

• Experience working in investment management, asset management, private wealth or a bank with proficient skills pertaining to Client Due Diligence.
• Front Office Operations knowledge.
• Experience working in Investment Management, Asset Management, Private Wealth or a bank.
• Knowledge of Investment and Fund Management.
• An understanding of technical subject matter.
• Strong verbal and written communication skills.
• Numerate and able to define MI fit for purpose.

Nice-to-have

• Degree level education.
• Good attention to detail.
• Ability to multi-task.

What is in it for you?

• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible working options fully supported.

Job Skills

Customer Service Management, Interpersonal Relationship Management, Office Tools, Product Knowledge, Product Services, Sales, Sales Activities, Sales Support, Sales Systems, Teamwork

Additional Job Details

Address: 32 Gallowgate, Newcastle Upon Tyne

City: Newcastle Upon Tyne

Country: United Kingdom

Work hours/week: 35

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-04-25

Application Deadline: 2025-11-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.