Senior Administrator - Integrated SEND Support Service

Coventry City Council; Coventry; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Coventry City Council is recruiting a Senior Administrator to support the Integrated SEND Service in a hybrid working environment. You will handle a varied admin workload and act as a key point of contact for families, schools, NHS, and partners, helping to deliver timely services for children and young people with SEND.

The role requires strong IT skills, data protection awareness, and the ability to prioritise under pressure while maintaining a person-centred approach.

Qualifications

• Strong administrative and customer service experience.
• Ability to communicate clearly with a wide range of stakeholders.
• Experience in fast-paced, deadline-driven environments.
• Awareness of data protection and confidentiality.

Responsibilities

• Ensure efficient day-to-day administration and processes.
• Act as first point of contact for parents, schools, and partners.
• Maintain accurate records and handle data with care.
• Support the SEND team to deliver services to children and families.

Skills

Administrative skills

Customer service

Communication

Multi-tasking

Microsoft Office

Education

Level 2 English

Tools

Microsoft Word

Outlook

Excel

Teams

Job description

Senior Administrator - Integrated SEND Support Service

We are excited and pleased to expand Coventry's 0-25 Integrated SEND Team to further develop and enhance the service we provide to families, schools, and young people living in our vibrant, diverse city. The Team is committed to working with families and partners to support and empower children and young people with special educational needs and disabilities (SEND). This service has responsibility for a range of important statutory educational work within Coventry. We are a creative, connected and forward-thinking service. Together with our families and partners in schools, settings, the NHS and third sector, we have driven change that has pushed us to the cutting edge of SEND. This includes embedding co-production across all areas of service delivery. Our passion and commitment were recognised by Ofsted and the Care Quality Commission (CQC) during our last Local Area SEND inspection; they commended our "genuine passion and commitment to get things right for children and young people with SEND and their families"; our respect for the "lived experiences of children and young people with SEND and their parents" and the "strong partnership between school settings and education service providers." Every role within the team is critical, as it enables us to provide an excellent, cohesive service to the families and children of Coventry. We are here to deliver the aspirational challenge set to us by young people with SEND and their families: 'To Lift the Cloud of Limitation and enable them to enjoy an ordinary life'. We value diverse perspectives and experiences and are striving to create an inclusive workplace culture that is accepting of all and is free from discrimination and bias. Our ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do. Our Values are:Open and fair: We are fair, open, and transparent.Nurture and develop: We help and encourage everyone to be their best and do their best.Engage and empower: We talk and listen to others, working together as one.Create and innovate: We embrace new ways of working to continuously improve.Own and be accountable: We work together to deliver the best services for our residents.Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

This hybrid admin role is varied and fast-paced, with conflicting deadlines; you will need to be able to prioritise workloads effectively and work calmly under pressure. It is a busy and challenging administrative role as you will often be the first point of contact and will need to be able to communicate clearly and transparently with parents/carers, schools and settings, health, social care, other Local Authorities and professionals from a wide range of teams. It is also a very rewarding role as you will be part of a team whose focus is on enabling children and young people with special educational needs to achieve the best long-term outcomes possible. All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

To ensure the efficient day-to-day operation of our admin processes, we are recruiting a highly motivated, person-centred administrator to join our team.

The successful candidate will have:

• Excellent administrative and customer service skills and the ability to communicate effectively with a broad range of stakeholders including colleagues, partnership organisations and children/young people, parents and carers (although you will not work directly with children/young people/parents/carers)
• Experience of working in a fast-paced, customer-focused environment
• Good working knowledge and experience of using IT systems including Microsoft Office packages (Microsoft Word, Outlook, Excel, Teams)
• Experience of data input and data protection awareness
• Ability to multi-task and work under pressure

You will need to be highly literate with at least Level 2 qualifications in English. Able to communicate with a range or stakeholders including families, children, young people, schools, colleges, health and social care. At all times you will be able to demonstrate a 'person centred' approach.

Interview date

9 December 2026

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.