Senior Administrator, Corporate Actions

Itchyfeet Recruitment Agency; Isle of Man; On-site; GBP 35,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a Senior Administrator to enhance operations within the Corporate Actions team. This position requires two to five years of experience in finance and a strong background in investments. You will manage customer service requests, ensure compliance with procedures, and collaborate with various stakeholders. This role promotes professional growth in a dynamic environment focused on continuous improvement.

Qualifications

• Two to five years of experience in finance required.
• Experience in investments is a must.
• CISI or CII qualifications are desirable.

Responsibilities

• Progress customer service requests according to procedures.
• Liaise with fund houses for necessary documents.
• Collaborate with internal technical authorities to resolve queries.
• Review work for compliance with standards.
• Participate in continuous improvement initiatives.
• Ensure accurate statistics are maintained.
• Conduct work promptly while adhering to standards.
• Manage stakeholder relationships effectively.

Skills

Experience in finance

Experience in investments

Proficiency in Microsoft Office

Knowledge of corporate actions

Job description

Our client is seeking a Senior Administrator to join their Corporate Actions team. This role involves overseeing all corporate actions across a substantial book of business and providing timely communications to customers and advisers. The environment is dynamic, with stringent market deadlines, and responsibilities will eventually include conducting investigations and evaluating risks. The successful candidate will blend adherence to established controls with innovative thinking.

Job Duties

• Undertake all activities to progress customer service requests in accordance with local procedures and guidelines.
• Liaise with fund houses and relevant parties to obtain outstanding documents or information necessary for customer requests.
• Collaborate with internal technical authorities to resolve team queries.
• Review own and others' work to ensure compliance with local standards and customer expectations.
• Participate in continuous improvement initiatives aimed at enhancing service delivery's timeliness, quality, or cost.
• Ensure up-to-date and accurate statistics.
• Conduct all work promptly while adhering to service standards and customer expectations.
• Collaborate with internal business partners to ensure team compliance with policies.
• Investigate and resolve errors or complaints within the team.
• Utilise specialist knowledge for root cause analysis on complex queries.
• Actively monitor industry initiatives and contribute to enhancing the organisation’s position.
• Simplify complex information for less experienced colleagues or customers.
• Manage relationships with key stakeholders, including policyholders, advisers, and fund managers.

Job Requirements

• Essential: Two to five years of experience in finance.
• Essential: Experience in investments.
• Essential: Proficiency in Microsoft Office.Desirable: CISI or CII qualifications.
• Desirable: Knowledge of corporate actions.

What You’ll Love

This role offers the opportunity to play a significant part in improving operations within the Corporate Actions team. You will thrive in a collaborative environment that promotes your professional development and skills in customer service and regulatory insights. The organisation values personal growth and encourages a culture of continuous improvement and learning.

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