Senior Administrator, Client Services

RBC; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global bank in Newcastle upon Tyne is seeking a Senior Administrator for Client Services Support. This role involves managing client lifecycle processes and ensuring compliance with regulations like AML and KYC. Ideal candidates will have a background in banking and strong administrative skills. This position offers a full-time schedule within a collaborative team environment.

Benefits

Leaders supporting development

Opportunity to work with top professionals

Make a lasting impact

Work in a dynamic high-performing team

Qualifications

• Good understanding of AML, KYC and regulatory requirements for client onboarding.
• Proven experience within the banking/financial services industry.
• Good knowledge of client due diligence, KYC and AML compliance.

Responsibilities

• Support Senior Associates in client due diligence queries.
• Review client lifecycle cases for compliance.
• Liaise with stakeholders to remove obstacles in lifecycle management.

Skills

Communication

Critical Thinking

Customer Service Management

Decision Making

Detail-Oriented

Operational Delivery

Time Management

Job description

Job Description

What is the opportunity?

We have an exciting opportunity to join our team in Newcastle as a Senior Administrator, Client Services Support.

This role provides advice in respect of client lifecycle management processes and in respect of the Wealth Management International (WMI) Client Due Diligence Policy requirements to minimise error rejection rates and ensure a seamless client lifecycle management experience for clients. Client Services Support plays a crucial role in meeting WMI core strategic objectives ensuring the end-to-end delivery of unrivalled client experience and best in class delivery of multiple solutions.

What will you do?

• Support Senior Associates in being the primary point of contact for all client due diligence queries, providing advice and guidance in relation to client lifecycle documentation and client due diligence.
• Review client lifecycle cases adhering to the relevant regulatory, compliance and business requirements.
• Partner with Senior Associates for further guidance in respect of client review lifecycle cases for complex structures.
• Support Senior Associates by being a Subject Matter Expert providing advice, training and ongoing coaching to the Sale & Relationship Management (S&R) teams.
• Liaise effectively with key stakeholders including Sales & Relationship Management, AML Compliance, Product teams, Tax Risk Management and data management to remove obstacles impacting client lifecycle management.
• Support continuous process improvement to ensure alignment with any changes to the operating model and/or regulatory environment.
• Support Senior Associates with providing guidance to stakeholders in respect of exception documentation and approval processes; ensure all exceptions are documented, tracked and monitored.
• Provide general administrative support to CSS Management including production of MI and creation of presentation decks.

What do you need to succeed?

Must-have

• Good understanding of AML, KYC and regulatory requirements for client onboarding.
• Proven experience within the banking/financial services industry.
• Good knowledge of client due diligence, KYC and AML compliance.
• Ability to assist in managing stakeholder expectations and handle conflict.
• Good understanding of control requirements.

Nice-to-have

• An understanding of RBCs Values and culture.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.

Job Skills

Communication, Critical Thinking, Customer Service Management, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time Management, Trust Operations Management

Additional Job Details

Address: 32 GALLOWGATE:NEWCASTLE UPON TYNE

City: Newcastle Upon Tyne

Country: United Kingdom

Work hours/week: 35

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-05

Application Deadline: 2025-11-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.