Senior Administrator

Polaris Community; Devon and Torbay; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading fostering agency in Devon and Torbay seeks an enthusiastic and reliable Administrator to join their team. The successful candidate will perform a range of administrative tasks, support the regional team, and provide excellent customer service. Essential qualifications include solid IT skills and the ability to handle confidential information. This role offers a full-time permanent contract with various benefits, including annual leave and a pension scheme.

Benefits

30 days' Annual Leave

Company Pension Scheme

Life Assurance

Employee Discount Scheme

On-Site Free Parking

Medical Cash Plan

Qualifications

• Experience in a deadline-driven environment under pressure.
• Understanding of IT and electronic communications.
• Ability to handle confidential information.

Responsibilities

• Undertake a wide range of administrative tasks.
• Support regional teams and organize meetings.
• Record and maintain accurate records on database.

Skills

Attention to detail

Multitasking

Communication skills

IT skills

Education

GCSE Grade C or equivalent in English and Mathematics

Administration qualification or equivalent

Tools

Microsoft Office (Teams, Word, Excel, Outlook)

CHARMS database

Job description

Contract Type: Permanent - Full-time

Salary: Up to £26,475.77 depending on experience

Benefits: 30 days' Annual Leave, rising to 35 days with length of service plus Bank Holidays, Life Assurance, Company Pension Scheme, On-Site Free Parking, Employee Discount Scheme & Medical Cash Plan.

About Us

Set up by a former foster parent and former social worker in 1994, Foster Care Associates (FCA) is an established fostering agency which forms part of thePolaris Community- one of the UK’s largest leading communities of children’s service providers.

The business was born out of an enthusiasm for delivering fostering services to make a positive difference to the lives of looked after children. Our first office was in the Worcestershire countryside, and that’s still where our Head Office is today.

We’ve come a long way since those early days and, over the years, FCA has built a strong reputation for excellence, and now offers a wide range of services to children and families. But our purpose remains the same; ‘to make a positive and lasting difference for children, families and communities’, and it’s underpinned by a series of valuesdesigned to help us assist children and young people to reach their full potential.

Today, we’re one of the country’s largest and most experienced independent fostering agencies. But just because we’re large doesn’t mean we’re impersonal. At FCA we’re one big family, and we’re committed to supporting every single child and foster parent, every single minute of the day.

What We Are Looking For

We are seeking an enthusiastic and reliable Administrator with strong IT skills and an eye for detail to join us in our friendly, dedicated and established team working at our Cornwood Office (Ivybridge). The role covers a wide range of tasks and will especially suit you if you love methodical processes!

Duties

• Undertake a wide range of administrative tasks and duties using Office 365 and Teams
• Supporting the regional and wider team, acting as an admin support for Hub regions
• Acting as Regional Training Lead; co-ordinating and sourcing appropriate training for foster parents and staff
• Organisation and coordination of meetings and events ranging from support groups and team meetings to conferences and Christmas lunches
• Completion of weekly and monthly tasks according to deadlines, internal processes and Fostering Regulations
• Manage regular DBS and Health Checks for foster parents, ensuring all matters relating to these procedures are followed to ensure compliance
• Rostering social work staff onto duty rotas
• Record and maintain accurate records on our database (CHARMS)
• Act as first point of contact for our customers and portray a positive, professional and helpful image of the organisation
• Note/Action/Minute taking at meetings as requested
• Provide support for Fostering Panel Administrator/Minute Taker
• Coordinate initial visits to potential Foster Parents for FCA South Western
• Produce monthly Foster Parent Newsletters
• Communicate appropriately and effectively with key stakeholders such as Foster Parents and Local Authorities
• Maintain an awareness of your own and office health and safety and comply with FCA and HSE policies and procedures
• Be flexible in approach and undertake all duties that may fall within the scope of the role as directed by line and regional management

Essential Criteria:

• A passion for administration and delivering outstanding customer service
• Proven experience of working in a deadline driven environment under pressure with the ability to multitask whilst maintaining a high degree of accuracy
• Solid educational background to include GCSE Grade C (or equivalent) in English and Mathematics
• Be able to evidence an understanding of the use of IT and electronic communications including the use of Microsoft Office in particular TEAMS, Word, Excel and Outlook
• A good knowledge of administrative systems and processes
• Ability to handle confidential information appropriately
• Strong verbal and written communication skills
• Ability to work on own initiative
• Administration qualification or equivalent
• Experience of line management.
• Experience of working in a high pressured environment.

For an informal discussion about this post please contact Naomi Pollard (Registered manager) 07483140313

To be considered for this post, please apply and we’ll be in touch.

FCA South Western is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus. The successful applicant will be subject to a DBS check at enhanced level if successful for the position.