Senior Administrator

Castle View Personnel; Beauly; On-site; GBP 40,000 - 45,000; Full time

Job summary

Castle View Personnel in Inverness is seeking a Senior Administrator to join the Financial Planning Support Team, providing high-quality administrative support to Financial Planners, including core financial administration, case management and compliance.

You will handle applications, client records, and liaise with providers while maintaining FCA and AML standards; the role also involves mentoring junior staff and contributing to back-office efficiency.

Qualifications

• Minimum 35 years of financial administration experience within an IFA or wealth management firm (preferred).
• Strong understanding of financial products, regulations and compliance.
• Excellent IT skills including CRM systems.

Responsibilities

• Open, track, and process applications for investment products.
• Monitor applications and liaise with providers.
• Request policy details.
• Keep client records fully updated with precise data and policy history.
• Compile client meeting packs for advisers, ensuring all current policy information and forms are included.
• Administer the invoicing of fees, commissions, and update financial logs.
• Handle daily incoming post, manage team email inboxes, answer telephone queries, and greet clients.
• Assist with the compilation of detailed valuation reports, portfolio analysis and summaries for high-net-worth (HNW) clients.
• Review client files against strict FCA and AML regulations before submission to compliance.
• Carry out audits to identify and improve back-office efficiency.
• Support and mentor the wider administrative team, supervising junior administration staff.

Skills

Attention to detail

Written and verbal communication

Highly organised

Education

CII Certificate in Financial Services

Tools

CRM systems

Job description

Title: Senior Administrator
Type: Permanent
Hours: Full Time (Mon Fri)
Location: Inverness
Salary: £40,000 - £45,000 approx
Details:Our client currently has an exciting opportunity for a Senior Administrator to join their expending team based in Inverness. Working as part of the Financial Planning Support Team, you will provide high quality and accurate administrative support to Financial Planners including core financial administration, case management and compliance.

Duties include:

• Open, track, and process applications for investment products.
• Monitor applications and liaise with providers.
• Request policy details.
• Keep client records fully updated with precise data and policy history.
• Compile client meeting packs for advisers, ensuring all current policy information and forms are included.
• Administer the invoicing of fees, commissions, and update financial logs.
• Handle daily incoming post, manage team email inboxes, answer telephone queries, and greet clients.
• Assist with the compilation of detailed valuation reports, portfolio analysis and summaries for high-net-worth (HNW) clients.
• Review client files against strict FCA and anti-money laundering (AML) regulations before submission to compliance.
• Carry out audits to identify and improve back-office efficiency.
• Support and mentor the wider administrative team, supervising junior administration staff.

Person Specification:Experience & Knowledge

• Minimum 35 years of financial administration experience within an IFA or wealth management firm (preferred).
• Strong understanding of financial products, regulations and compliance.
• Excellent IT skills including CRM systems.

Qualifications

• Desirable: CII Certificate in Financial Services (e.g., R01, CF1, or FA2).

Skills & Attributes

• Ability to work with exceptional attention to detail and accuracy and dealing with client records and financial data.
• Excellent written and verbal communication skills, comfortable dealing with high-net-worth individuals and a range of internal and external contacts.
• Highly organised with the ability to manage multiple clients and tasks simultaneously under pressure.