Senior Administration Officer, Cancer Referrals Team

UHCW NHS Trust; Coventry; On-site; GBP 25,000 - 34,000; Full time

Job summary

A leading hospital trust in the UK is seeking a Senior Admin Officer to join the Cancer Services team. The successful candidate will manage patient referrals for urgent suspected cancer appointments, maintaining high standards of service while demonstrating excellent organizational and communication skills. This role offers a dynamic work environment with numerous opportunities for professional development. Applications are encouraged before the closing date.

Benefits

Learning and development opportunities

Commitment to equality and human rights

Qualifications

• Must possess excellent organizational and communication skills.
• Ability to work independently and as part of a team.
• Experience in healthcare administration preferred.

Responsibilities

• Book and manage initial urgent suspected cancer appointments.
• Assist with the implementation and maintenance of office management systems.
• Ensure compliance with patient access policies.

Skills

Organization

Attention to detail

Inter-personal skills

Communication skills

Time management

Job description

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.

An exciting opportunity has arisen to join the Cancer Services team at University Hospital Coventry and Warwickshire as a Senior Admin Officer for our Cancer Referrals Team. The Senior Admin officer is an essential part of the patients Cancer pathway as you will responsible for booking their 1st initial urgent suspected cancer appointment.

We are looking for an individual to join our team who is organised, has attention to detail, good inter-personal and communication skills, and is enthusiastic and proactive in their approach to work.

This role is crucial in the booking within 0-7 days and management of all patients referrals who are on suspected cancer pathways within the relevant disease site. The post-holder must be able to work independently and follow the policies and procedures for the department. The post-holder will be expected to use their own initiative and keep their line manager and senior colleagues informed.

This is a role with lots of variety and ad hoc demands and the post-holder must possess excellent time management and planning skills.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Responsibilities

• To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimise their standards of service.
• Deal with all telephone calls relating to the outpatient appointment system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
• Book all Two Week Wait appointments according to the Patient Access Policy ensuring that all appointments are made using Direct and Partial booking systems and within waiting time targets.
• Maintain high quality standards by ensuring that the data entered onto Trust systems is accurate, complete and up to date. Systems include iPM, E-Referrals, CRRS and Openscape.
• Obtain confidential information from patients or their relatives and record this on the hospital’s computerised system.

Additional Responsibilities

• Supporting team members within department which will require undertaking appropriate training to provide cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
• Ensure that your work area and equipment and left in good working condition on a daily basis.
• Ensure that all Trust wide standards are maintained and monitored to improve the quality and total care to all who come in contact with services provided by University Hospitals Coventry & Warwickshire NHS Trust.
• Comply with the principles of risk management including health and safety legislation, promoting high standards and acting immediately on hazards or unsafe practices in conjunction with other staff.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

For further details of the role please see the attached job description.

This advert closes on Thursday 20 Nov 2025