Senior admin/ Receptionist

NHS; City Of London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading healthcare provider in London is seeking a Senior Admin/Receptionist. The ideal candidate must have at least 1 year of experience in NHS GP services and strong knowledge of Systm1. Responsibilities include handling patient inquiries, assisting management, and performing various clerical duties. This role offers a supportive work environment and opportunities for growth.

Qualifications

• Minimum 1 year experience of working in a GP practice or a similar setup.
• Systm1 trained with strong organizational skills.
• Ability to maintain confidentiality of sensitive information.

Responsibilities

• Help with insurance and private reports.
• Invite patients for check-ups and handle complaints.
• Assist the management team with clerical duties.

Skills

Systm1 knowledge

Good communication skills

Organizational skills

Customer service

Tools

MS Office

Accurx

Email

MS Teams

One Drive

Job description

Overview

We are looking for a competent part-time/full-time Senior Admin/Receptionist, with a minimum experience of 1 year within NHS GP services (preferably Systm1 user).

You will need to be able to work within a busy team environment but also to use your own initiative and work on your own when necessary.

You will ideally need a good working knowledge of NHS focused software, SystmOne. You will be dealing with patients, as well as outside agencies, accessing the service both on the telephone and face to face, therefore you will need to have good communication skills.

Main duties of the job

• To be able to help with insurance, private reports
• Community and Hospital referrals (eRS referral)
• Inviting patients for their regular check-up
• Customer service telephone manners
• Able to deal with outside companies, IT help desk, stock ordering
• Assist management team
• Assisting with practice complaints and patient queries
• Registrations
• Maintaining petty cashflow
• Triaging eConsults
• Good knowledge of Systm1 and Accurx
• Assist with other administrative tasks as assigned
• Assist with clerical duties such as filing, scanning, and organizing documents - Manage office inventory

About us

This is an excellent opportunity for an organized and detail-oriented individual to join our team. We offer a supportive work environment, and opportunities for growth within the surgery. The surgery has good transport links nearby.

To apply, please submit your resume on [e-mail]

Job responsibilities

Some of the Mainduties of the job

• To be able to help with insurance, private reports
• Community referrals and Hospital referrals (eRS referral)
• Inviting patients for their regular check-up
• Customer service Telephone manners
• Able to deal with outside companies, I.e IT help desk, stock ordering
• Assist management team
• Assisting with practice complaints and patient queries
• Registrations
• Maintaining petty cashflow
• Triaging eConsults
• Good knowledge of Systm1 and Accurx
• Assist with other administrative tasks as assigned
• Assist with clerical duties such as filing, scanning, and organizing documents - Manage office inventory

Person Specification

Experience

• Minimum 1 year experience of working in a GP practice or a similar setup

Qualifications

• Systm1 trained
• Strong organizational skills with the ability to multitask effectively
• Professional appearance and demeanor
• Ability to maintain confidentiality of sensitive information
• Basic IT skills
• MS Office
• MS Excel
• MS Teams
• One Drive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.