Senior Account Services Advisor - Isle of Man

lloyds banking group; City Of London; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading banking institution is seeking a Senior Account Services Advisor to manage customer activities and support the delivery of outstanding service. This full-time role is hybrid, requiring at least two days a week in the office. Candidates must demonstrate strong communication skills and an understanding of customer service principles. Benefits include a generous pension contribution, performance bonuses, and wellbeing initiatives.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping options

22 days' holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Previous experience in a customer service role is beneficial.

Responsibilities

• Process payments and ensure account closures completed.
• Review accounts and correspondence to ensure correct actions are taken.
• Conduct telephone-based customer verification for due diligence.
• Collaborate closely with supporting departments for informed decision-making.

Skills

Excellent verbal and written communication skills

Strong understanding of customer service principles and practices

Ability to interpret and apply regulatory requirements

Accuracy and timeliness of customer activity management

Job description

End Date

Thursday 13 November 2025

Salary Range

£28,073 - £29,550

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Please note this role is only available for colleagues residing in, or to those who hold right to work permits for Isle of Man

Job Description

• JOB TITLE: Senior Account Services Advisor
• SALARY: £28,073
• LOCATION(S): Villiers House, Douglas, Isle of Man
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

As a key member of our team, you will manage a number of customer activities from initial query to completion or hand-off as appropriate. Your role is crucial in supporting our customer‑facing colleagues to deliver outstanding customer service, ensuring that every customer interaction is handled with care, accuracy and professionalism.

Key Responsibilities

• Adhering to Payment Service Regulations and Internal Procedures, as a key responsibility will be processing payments and ensuring closures of customer accounts completed.
• Reviewing accounts and correspondence to ensure the correct actions have been taken.
• Conduct telephone-based customer verification to meet customer due diligence requirements and support fraud prevention efforts.
• Collaborating closely with other supporting departments to provide the necessary support and information for informed decision‑making.

Why Lloyds Banking Group

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

• Excellent verbal and written communication skills
• Strong understanding of customer service principles and practices
• Ability to interpret and apply regulatory requirements
• Accuracy and timeliness of customer activity management

And any experience of these would be really useful

• Previous experience in a customer service

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under‑represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.

Join us and grow with purpose.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.