Senior Account Manager, PR & Communications

Real Chemistry; Camden Town; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare communications agency in Camden Town is seeking a Senior Account Manager to manage client accounts and ensure effective communication strategies. The ideal candidate will have healthcare PR experience and strong communication skills, responsible for overseeing projects, analyzing data, and collaborating with teams. This role offers robust benefits including medical, dental, and flexible PTO.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) match

Flexible PTO

Student loan debt contributions

Mental wellness coaching

Access to online courses

Qualifications

• Must have experience in healthcare PR; integrated experience preferred.
• Ability to develop solutions to client needs and problems.
• Must be highly organized, mindful of deadlines and budgets.

Responsibilities

• Develop presentations and strategic communications.
• Evaluate and analyze data to make recommendations.
• Manage multiple client projects in a fast-paced environment.

Skills

Healthcare PR experience

Business communication skills

Presentation skills

Organizational skills

Microsoft Office tools

Education

Bachelor's degree or equivalent experience

Job description

The Senior Account Manager is primarily responsible for managing the day-to-day activities on assigned accounts, with support from multi-disciplinary teams and senior levels of management. They have strong, demonstrated capabilities in relationship building and a passion for healthcare. They confidently participate in client projects, working collaboratively with internal teams to achieve client objectives through smart, effective and integrated solutions. Senior Account Managers may also supervise Account Associates and Account Managers.

Responsibilities

• Develop presentations, creative briefs, PR materials and other internal/external communications that are strategic and meet the client’s objectives.
• Ensure client feedback is gathered, understood and addressed as appropriate across all deliverables.
• Participate in the development of clients’ marketing strategies and tactics; collaborate with multiple internal stakeholders to ensure consensus around tactics’ scope and approach.
• Evaluate and analyze data, including developing succinct, accurate summaries and analyses of research that include recommendations for clients.
• Partner with functional area-experts within the agency in support of integrated marketing campaigns.
• Oversee assigned project(s) fiscal performance by monitoring the teams’ budget, billing, billable hours, developing monthly projections, and reviewing activity reports and financial trackers.
• May supervise Account Associates and Account Managers to ensure they have a balanced workload, the information and resources needed to meet deadlines, understand client objectives, and become thoroughly ingrained in the Real Chemistry way; provide guidance and support for career progression and performance.
• Thoroughly understand and communicate clients’ expectations internally to ensure staffing resources and performance expectations are met.
• Maintain ongoing, effective communications with client peers to ensure there are no surprises and Real Chemistry’s work is meeting all expectations.
• Establish and meet internal client and project revenue targets.
• Participate in quarterly and annual strategic communications planning and business analysis.
• Manage multiple client projects of varying sizes in a fast-paced environment.
• May participate in new business development through proactively identifying and pursuing opportunities to grow existing business.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Must have healthcare PR experience; integrated experience preferred.
• Excellent business communication skills.
• Informal and formal presentation and writing skills, including presenting to clients; skilled in data communication; can explain complex technical terms, clinical trials, and studies pertaining to the brand; able to develop final documents and presentations; edit junior staff writing and presentation material; able to communicate critical information to management and the client.
• Very comfortable working with clients directly.
• Able to develop solutions to client needs and problems: collaborate with internal partners to strategize ideas; research the market to identify trends and data to support ideas; understand program objectives and strategies.
• Ability to direct and synthesize research for new business.
• Must be highly organized, mindful of deadlines and budgets, able to multi-task and work under limited supervision.
• Demonstrated strong work ethic, with a track record of following through on client requests and delivering high-quality deliverables on schedule and on budget.
• Have a professional presence, perform with a sense of urgency and with a profound client service orientation.
• Experience with Microsoft Office tools (PowerPoint, Word, and Excel).
• High energy, able to effectively operate in fast‑paced, growing and evolving environment.

Benefits

Real Chemistry offers a comprehensive benefit program and perks, including medical, dental, vision, 401(k) match, flexible PTO, student loan debt contributions, mental wellness coaching, and access to more than 13,000 online courses with LinkedIn Learning.

Equal Opportunity Statement

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or any other characteristic protected by law. Should you require accommodations throughout the interview process, please let your recruiter know.