Senior Account Manager [ Mat Cover 9 Months FTC]

WPP Production; Watford; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

WPP Production in Watford seeks a Senior Account Manager to join the Client Services team on the TJX account. You will manage projects from brief to delivery, coordinating with TJX onsite and WPP teams to ensure timetables and budgets are met.

The role requires fluent English, excellent time management, and strong communication. A hybrid pattern applies with four days in the office and occasional London travel.

Qualifications

• Strong time management and prioritisation within a fast-paced environment.
• Great attention to detail.
• Can do attitude and ability to work under pressure.
• Strong interpersonal and proactive communication skills.
• Fluent oral and written English; other languages desirable.
• Highly organised, detail oriented and client focused.
• Team Player.
• Quick learner with different softwares.
• Strong IT literacy, including Word, Excel, PowerPoint/Key.
• Strong numeracy skills.
• Basic understanding of Digital Media such as Web, Email and Paid Media is desirable.
• Experience managing multi-market accounts in the retail space.
• Experience working in Creative, Branding, Social, Digital or Print production.
• Experience with creative adaptation briefs.

Responsibilities

• Immerse yourself in the client’s brand and offering.
• Prepare client proposals.
• Present and deliver creative work and own your output.
• Provide weekly status reports with meetings or calls.
• Provide agendas and detailed contact reports after meetings.
• Set and manage client expectations, deliverables and timeframes.
• Escalate client issues to line manager and propose solutions.
• Identify workflow improvements benefiting the client.
• Build strong day-to-day relationships with clients and agencies.
• Identify training needs for clients.
• Co-ordinate between TJX, WPP Production, and partner agencies.
• Deliver against all contractual obligations, including SLAs and KPIs.
• Manage projects from brief to delivery on time and quality.
• Follow workflows and use client tools like Workfront and Trello.
• Ensure clear division of responsibility for files at each stage.
• Communicate with project managers/producers and track progress.
• Monitor progress vs schedules, delays and statuses.
• Update timelines and manage stakeholder expectations.
• Monitor workflows and suggest improvements.
• Ensure specs, copy dates are correct; report delays to AD/TJX BAM.
• Check materials and ensure QA before sending to clients.
• Keep TJX BAM updated on project status.
• Prepare input for client reports and presentations.
• Help organise and minute meetings.
• Manage workload and request support when needed.
• Manage other team members and act as mentor.
• Provide admin support as required.

Skills

Time management

Attention to detail

Communication

Team player

Multi-market experience

Digital media knowledge

Numeracy

Proactive learning

Tools

Word

Excel

PowerPoint

Project management tools

Job description

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP’s content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today’s always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com .

A Hybrid working model

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What does a Senior Account Manager do atWPP Production?

As part of the Client Services Department, you playa central rolein the business and are pivotal to the smooth running of your account. You willbe requiredto have a thorough understanding of all areas of the business andbe responsible formanaging projects from brief to final delivery on time and budget. You will be client focused and requiregood communication,organisationand time management skills to manage both your clients and internal departments, while always focusing on quality,processand profitability.

What does a Senior Account Manager do atWPP Production, on the TJX account?

You will be working within the client’s Activation Account team, implanted onsite working on behalf of the client. You will attend TJX office in Watfordtwo/three timesa week and occasionally work from theWPP Productionoffice in London. You will deliver projects, working with TJX’s onsite in-house creative team. You willbe responsible formanaging projects from briefing to final delivery, ensuring that TJX stakeholders, clients and agencies, adhere to set timings to ensurea timelydelivery of all projects.You will be working on a range ofDigital Mediaprojects, such as Web, Email and Paid Media

Client management responsibilities

• Immerse yourself in the client’s brand and offering
• Prepare client proposals
• Present and deliver creative work appropriately – take ownership of your work and ensure best in class delivery of work to a high standard
• Provide weekly status reports, accompanied by a meeting or call as per client needs
• Provide agendas and detailed contact reports following all client meetings
• Set and manage client expectations deliverables andtimeframes
• Escalate all serious client issues to your line managerimmediatelyand recommend solutions wherever possible
• Identifyareas for improvement of existing workflow and processes which couldbenefitWPP Productionand/or the client
• Build strong day to day relationships with all clients and agency stakeholders – communication is key
• Identifytraining requirements and opportunities for clients to ensure their adherence to processes and improve workflow

Project Management responsibilities

• Co-ordinate between all relevant parties, this might be internally within the client TJX, internally withinWPP Productionor with other agencies and 3rdparty partners of TJX.
• Consistently deliver against all contractual obligations include SLAs and KPIs
• Manage client projectsfrom brief to delivery ensuring final materials are on time and of the highest quality
• Follow agreed workflows and utilise relevant project management tools that the client uses – WorkfrontandTrello.
• Ensure clear division of responsibility forappropriate filesat each stage of the project
• Where project managers/producers are involved, take responsibility for ongoing communication, tracking
• project progress and status vs. schedules, timings, delays etc.
• Manage,monitorand update all timelines and set realistic expectations with stakeholders
• Monitor internal workflows,identifyareas forimprovementand make recommendations
• Ensure Schedules, technical specs and copy dates are obtained and correct, report any delays to ADand/or TJX BAM
• Check all materials (PDFs, emails etc.) and ensure quality control procedures have been followed before sending to clients
• Keep ADand/or TJX BAMupdated on status of projects
• Collate any information needed for input to client reports and presentations
• Help organise, attend (ifrequired) and minute meetings
• Manage your workload effectively and highlight to your line manager if support isrequiredto ensure successful completion of a project
• Manage other team members and become a mentor
• Provide administrative support team asrequired

Reporting lines and key stakeholders

This role reports to the Account Director, but you will have a dotted reporting line into a client lead(Brand Activation Manager.

You will work closely with Creative, DigitalandProduction teams.

Requirements

• Strong time managementandprioritisation skillswithin a fast-paced environment
• Great attention to detail
• Can do attitude and an ability to work under pressure
• Strong interpersonal andproactivecommunication skills
• Fluent oral and written English, other languages desirable
• Highly organised, detail orientedandclient focused
• Team Player
• Quick learner when it comes to differentsoftwares
• Strong IT literacy, including Word, Excel, PowerPoint/Key
• Strong numeracy skills
• Basic understanding ofDigitalMedia such asWeb,Email andPaidMedia is desirable
• Experience in managing and servicing multi market accountsin the retail space
• Experience working in Creative, Branding, Social,Digitalor Print production
• Experience with creative adaptation briefs

Why work here:

At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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