Senior Account Manager II

DigitalOcean; Boston; Remote; GBP 105,000 - 132,000; Full time

Job summary

A leading cloud services company is seeking a Growth Account Manager to expand relationships with existing customers and unlock their potential. This remote role involves owning customer accounts, leading onboarding, and collaborating on growth strategies, emphasizing customer satisfaction through tailored solutions. Ideal candidates have 7-10 years of experience in account management or sales, with a focus on SaaS and cloud infrastructure.

Benefits

Competitive salary

Career development opportunities

Flexible time off

Employee stock purchase program

Qualifications

• 7-10 years of experience in Growth Account Management or sales with a focus on existing customer growth.
• SaaS and Cloud Infrastructure experience.
• Strong organizational and prioritization skills.

Responsibilities

• Own and grow customer accounts with tailored strategies.
• Lead onboarding for new accounts for long-term growth.
• Serve as the main relationship manager for key customers.
• Collaborate on identifying opportunities for account growth.
• Drive customer retention through tailored solutions.
• Act as an advocate by relaying customer feedback for improvements.
• Monitor and analyze key metrics related to customer growth.

Skills

Growth Account Management

Sales

Account growth strategies

Communication

Customer retention

Upselling and cross-selling

Organizational skills

Job description

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

DigitalOcean is seeking a Growth Account Manager who will play a critical role in expanding relationships with our existing customers and unlocking their full potential with our products and services. The ideal candidate will focus on driving account growth through strategic planning, identifying and acting on upsell and cross-sell opportunities, and ensuring maximum satisfaction and value realization for each customer.

What You’ll Do:

• Strategic Account Growth: Own and grow a portfolio of existing customer accounts by developing and executing tailored strategies that align with customer needs and drive revenue expansion.
• Onboarding and Engagement: Lead the onboarding process for new accounts to ensure a seamless start, setting the stage for long-term growth. Maintain consistent, meaningful engagement through regular check-ins, updates, and meetings.
• Primary Point of Contact: Serve as the main relationship manager for business and high-value customers, focusing on nurturing long‑term, trust‑based partnerships that foster growth.
• Growth‑Oriented Collaboration: Work closely with support teams to identify opportunities for account growth, including contract renewals, feature adoption, upsell, and cross‑sell initiatives.
• Customer Success & Retention: Drive customer retention by understanding customer goals, offering solutions tailored to their needs, and ensuring they derive maximum value from DigitalOcean's offerings.
• Feedback and Advocacy: Act as a customer advocate by collecting and relaying feedback to Product and Engineering teams, enhancing the overall customer experience and aligning our solutions to drive growth.
• Performance Monitoring & Metrics: Track, analyze, and report key metrics related to customer growth, health, and retention, providing data‑driven insights to inform strategies and optimize performance.

What You’ll Add to DigitalOcean:

• 7-10 years of experience in Growth Account Management or sales, with a strong focus on growth and expansion within existing customer bases
• SaaS and Cloud Infrastructure experience
• Proven ability to develop and execute account growth strategies that drive revenue expansion
• Strong organizational and prioritization skills, with a track record of managing and growing multiple accounts simultaneously
• Excellent communication skills—written and verbal—with an ability to build and maintain relationships focused on growth outcomes
• Deep understanding of upselling and cross‑selling techniques, with an ability to identify and act on growth opportunities effectively
• Self‑starter who works independently to achieve growth targets and exceeds customer expectations

Compensation Range:

• $138,720 - $173,400

*This is a remote role

#LI-Remote

Why You’ll Like Working for DigitalOcean

• We innovate with purpose. You’ll be a part of a cutting‑edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
• We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high‑performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
• We care about your well‑being.Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
• We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
• DigitalOcean is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.