Senior Account Manager – FTC

Imagination; Greater London; Hybrid; GBP 30,000 - 45,000; Part time

Job summary

A leading creative agency based in London seeks a Senior Account Manager on a part-time basis to enhance client servicing, manage project delivery, and support the team in project execution. Responsibilities include overseeing timelines, maintaining project documentation, and mentoring junior members. This role offers numerous benefits such as private medical insurance, generous annual leave, and a hybrid working model. Ideal candidates possess strong leadership and financial management skills, ensuring project success and client satisfaction.

Benefits

Private Medical Insurance

Discounted Healthcare Cash Plan

In-Office Gym

25 days annual leave

Discretionary Annual Bonus

Hybrid Working

Qualifications

• Solid experience delivering projects within events, exhibitions, or brand experience.
• Good interpersonal, presentation, and negotiation skills.
• Proactive approach to managing projects and anticipating challenges.

Responsibilities

• Provide excellence in client servicing to retain business and drive new opportunities.
• Support the development and delivery of projects including proposals and budgets.
• Demonstrate financial responsibility through effective proposal costing and budget management.

Skills

Project management

Interpersonal skills

Financial management

Negotiation skills

Leadership

Job description

Senior Account Manager - FTC

Application Deadline: 18 December 2025

Department: Client Services / Project

Employment Type: Fixed Term - Part Time

Location: London

Reporting To: Sophie Darling

Description

As a Senior Account Manager you will provide excellence in client servicing to both new and established clients to retain business and drive new opportunities. You will support the team in the development and delivery of projects including proposals, project delivery, budgets, schedules and client comms. Please note that this is a part-time role 3 days a week.

Key Responsibilities

Project Management

• Write effective and compelling project briefs and brief internal teams
• Develop timelines, project proposals and run projects
• Create concise and well presented proposals
• Ensure schedules are adhered to and project documentation is complete
• Maintain close management of all aspects of the projects and escalates issues as needed
• Work with team to plan wider resources effectively
• Demonstrate understanding of services and be able to sell these effectively
• Demonstrate successful onsite management and delivery ensuring projects reflect briefs and meet objectives
• Support pitches working collaboratively with other disciplines and partners to create brave and inspiring agency proposals underpinned by a rigorous delivery plan, budget and schedule
• Liaise with in-house legal team and the client as needed
• Work with internal HSSE Lead to ensure that all aspects of the production of the core events meet HSSE standards and guidelines
• Adhere to Imagination and ISO processes
• Ensure that all projects over £50K fees are issued with an Imagination Client Survey
• Be able to travel internationally a number of times a year for extended periods of time

Financial / Commercial Management

• Demonstrate financial responsibility through effective proposal costing, budget development and timely reconciliation
• Hone commercial skills such as revenue maximisation and cost management
• Assess project spend to maximise value and ROI for clients

Market Knowledge

• Understanding clients, competitors, market, suppliers, products and strategy

Leadership & Mentoring

• Delegate to, manage and oversee the team
• Mentor and develop junior team members

Skills, Knowledge & Expertise

• Solid experience delivering projects within events, exhibitions or brand experience within an agency environment
• Good interpersonal, presentation, relationship building and negotiation skills
• You take a hands-on, proactive approach to managing projects, anticipating needs and challenges
• Skilled at identifying potential issues before they arise and can develop contingency plans to address them
• Adopt building and maintaining strong working relationships with internal teams and external vendors, ensuring smooth collaboration
• Experience and ability to manage mid to large scale budgets
• People management experience
• Capable of devising and implementing revenue-generating ideas

Job Benefits

• Work with a state-of-the-art product and deliver it to exciting and innovative brands
• Learning and development opportunities that contribute to professional growth

Wellness

• Private Medical Insurance (including discounted gym options)
• Discounted Healthcare Cash Plan
• Help at hand EAP
• In-Office Gym (London office only)
• Life Insurance 4 x salary
• Dedicated DE&I Board

Benefits

• 25 days annual leave
• Birthday day off and gift
• Discretionary Annual Bonus
• Generous Family Leave policies with New Parent Coaching & Support
• Various learning & development platforms for e-learning
• Enhanced pension contribution
• Cyclescheme
• Discounted Private Dental
• Income Protection (Employee)
• Subsidised Electric Car Scheme
• Home technology tax free loan

Perks

• Hybrid Working (3 office days)
• Company socials
• Pet friendly office
• Lunch & Learns
• Wellness webinars
• Educational webinars
• Subsidised Cafe (London office only)