Senior Account Manager (Fixed Term Contract)

RAPP; City Of London; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading marketing agency in London is seeking a Senior Account Manager to manage eCRM programs for a luxury fashion brand. This role involves overseeing day-to-day project delivery, stakeholder management, and fostering client relationships. The ideal candidate has proven experience in data-driven account management and thrives in fast-paced environments. Join a team that values personal well-being and innovative marketing solutions.

Qualifications

• Proven experience in loyalty and eCRM account management within an agency.
• Highly organized and proactive individual.
• Comfortable managing multiple projects and deadlines.

Responsibilities

• Lead the day-to-day running of the eCRM program.
• Manage relationships with client stakeholders.
• Identify process improvements for greater efficiency.

Skills

Communication skills

Stakeholder management

Organizational skills

Team collaboration

Customer engagement

Job description

Job Title: Senior Account Manager

Department: Account Leadership

Employment Type: Contract

Duration: 6 months

Hybrid Policy: 3 days in the office, 2 days remote

Location: London

WHO WE ARE

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviours, and aspirations.

We foster an inclusive workplace that emphasises personal well-being.

Role

We are looking for a talented and driven Senior Account Manager to join our team at RAPP London, supporting one of the world’s most iconic luxury fashion brands. This is a unique opportunity to work on a full-service account, across data, technology and creative, delivering best-in-class customer engagement experiences for a globally recognised brand.

Opportunity

• As Senior Account Manager, you will play a pivotal role in the day-to-day running of the large-scale eCRM programme, spanning multiple workstreams including BAU campaigns, and Special Projects. You’ll be the key day-to-day contact between internal teams and client stakeholders, ensuring seamless delivery, proactive planning, and strategic alignment.
• You will report directly into the Business Director, providing a great opportunity for growth and progression, at one of the world’s leading customer engagement agencies.
• You will thrive in a high energy, fast paced environment and will understand the unique challenges of running a busy eCRM account within an agency.
• You will be able to hit the ground running, working with a team of project managers across multiple workstreams (BAU and Special Projects).
• As well as ensuring the day-to-day projects are running smoothly, you will be forward thinking, incredibly organised, comfortable trouble shooting, course correcting, and rolling your sleeves up.
• You will build and maintain strong relationships with key client stakeholders, acting as a trusted advisor and day-to-day contact. Working collaboratively with a team of Project Managers and cross-functional specialists (data, creative, tech) to ensure smooth workflow / delivery.
• You will identify opportunities for process improvements to increase efficiency, reduce errors, and enhance client satisfaction. You will uphold high standards across all deliverables, ensuring campaigns meet SLAs and internal teams are supported with any process challenges.

Role Requirements

• Proven experience in loyalty, data, eCRM account management within a fast-paced agency environment.
• Excellent communication and stakeholder management skills.
• Highly organised, detail-oriented, and proactive.
• Comfortable working across multiple projects and deadlines.
• A natural collaborator who thrives in a team but can also lead initiatives independently.
• Passionate about customer engagement, digital innovation, and delivering exceptional client service
• A self-starter, with a positive, can-do attitude!

We are RAPP. And we can’t wait to meet you.