Senior Account Manager - Europe

Reltio; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading data management company seeks a Senior Account Manager for Europe to drive growth within existing customer accounts. This role involves strategic account planning, customer advocacy, and leveraging Salesforce to manage relationships. Candidates should have over 5 years of experience in enterprise SaaS account management and a consultative approach. Proficiency in English is required, and willingness to travel in Europe is preferred.

Benefits

Flexible work arrangements

Collaborative team environment

Qualifications

• 5+ years of experience in enterprise SaaS account management or customer success.
• Proven ability to build long-term customer relationships.
• Willingness to travel within Europe.

Responsibilities

• Develop and execute strategic account plans.
• Drive renewals, upsells, and cross-sell opportunities.
• Build and maintain strong relationships with key stakeholders.

Skills

Enterprise SaaS account management

Customer success

Strategic thinking

Problem-solving

Consultative approach

Fluent in English

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce CRM

Account management tools

Job description

Overview

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted data. The Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. We were founded on a distributed workforce and offer flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Role Summary

The Senior Account Manager (Europe) will be responsible for driving growth and expansion within Reltio’s existing customer base across the European region. This individual will serve as a trusted advisor to our customers, working closely with the Customer Success Manager to ensure ongoing success, identify new opportunities for expansion, and align Reltio’s solutions with strategic business outcomes.

This role requires a strong background in enterprise software account management, a consultative approach to client engagement, and proven ability to build long-term customer relationships that expand value over time.

Key Responsibilities

• Develop and execute strategic account plans to achieve revenue retention and expansion goals within assigned customers.
• Drive renewals, upsells, and cross-sell opportunities across Reltio’s portfolio, including Reltio Data Cloud™, Reltio AgentFlow™, and related services.
• Build and maintain strong, trusted relationships with key stakeholders at all levels—including business, data, and technology executives.
• Serve as a customer advocate within Reltio, ensuring successful adoption, satisfaction, and measurable business outcomes.
• Partner with Customer Success, Solutions Consulting, and Alliance teams to create and advance new business opportunities across your customer portfolio.
• Leverage Reltio’s MEDDPIC methodology to accurately qualify and forecast account opportunities.
• Use Salesforce to manage pipelines, renewals, and forecasting with precision and transparency.
• Negotiate contract renewals and commercial terms in alignment with Reltio’s policies and customer value.
• Maintain a deep understanding of Reltio’s platform capabilities, market trends, and competitive landscape.
• Contribute to regional and global account strategy sessions, sharing insights and best practices across the sales organization.

Required Skills and Experience

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in enterprise SaaS account management, customer success, or strategic account development roles.
• Proven track record of managing and expanding enterprise customer relationships across multiple geographies or business units.
• Experience selling or managing data management, SaaS, or cloud-based platforms (MDM, data integration, analytics, or AI solutions preferred).
• Expertise in renewal and expansion motions with multi-year enterprise contracts.
• Strong consultative, strategic thinking, and problem-solving skills.
• Experience using MEDDPIC or similar enterprise sales methodologies.
• Proficiency with Salesforce CRM and other account management tools.
• Excellent verbal and written communication skills, including executive-level presentations.
• Demonstrated success in a collaborative, team-selling environment.
• Willingness to travel within Europe (estimated 25–40%).
• Fluent in English; additional European languages a plus.

Preferred Skills

• Background in industries such as Life Sciences, Financial Services, Healthcare, or High Technology.
• Experience with ABX (Account-Based Experience) frameworks.
• Cloud-selling certifications or formal training in enterprise account strategy.

Equal Opportunity

Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to providing reasonable accommodation to applicants with physical and mental disabilities.