Senior Account Manager (CRM / Digital)

air-recruitment; City Of London; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A creative agency is seeking a Senior Account Manager (CRM / Digital) to lead client relationships and manage integrated marketing projects. The ideal candidate has over 4 years of experience and strong project management skills. Excellent communication and the ability to strategize for client growth are essential. This role offers a competitive salary of up to £45K and a hybrid working model.

Qualifications

• 4+ years’ experience in a similar position.
• Ability to manage multiple projects simultaneously.
• Strong organisational and time management skills.

Responsibilities

• Primary contact between agency and clients.
• Manage client relationships and ensure satisfaction.
• Develop strategic account plans for growth.

Skills

Integrated marketing campaigns knowledge

Communication skills

Project management skills

Strategic thinking

Analytical skills

Tools

Project management tools

Job description

Overview

Senior Account Manager (CRM / Digital), London / Hybrid – Up to £45K

Are you a Senior Account Manager with a strong background in CRM / Digital campaigns? If you are, this role is right up your street. Joining this fast-growing creative agency, you’ll be working on some truly exciting projects. This independent, creative agency are a fun, down to earth and love creative work.

Responsibilities

• Act as the primary point of contact between the agency and its clients.
• Build and maintain strong relationships with clients, understanding their business goals, needs, and preferences.
• Ensure that client needs are effectively communicated to the agency's creative team and that creative work is aligned with client objectives.
• Work closely with the agency's internal teams (creative, production, planning, etc.) to ensure timely and high-quality delivery of projects.
• Manage project timelines, budgets, and resources, ensuring that projects are delivered on time, on budget, and to the client's satisfaction.
• Develop and implement strategic account plans, identifying growth opportunities and driving revenue growth.
• Provide regular updates to clients on project progress and status.
• Continually monitor client satisfaction and proactively address any issues or concerns.

Requirements

• 4+ years’ experience agency/client-side in a similar position
• Strong knowledge of integrated marketing campaigns (CRM, Digital, Social, Print etc)
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
• Strong project management skills, with the ability to manage multiple projects simultaneously and deliver high-quality work on time and within budget.
• Knowledge of the creative process and ability to effectively communicate creative ideas to clients.
• Strategic thinking and problem-solving skills, with the ability to identify and address client needs and opportunities.
• Excellent organisational and time management skills, with the ability to prioritise tasks and manage competing priorities.
• Attention to detail and strong analytical skills.
• Familiarity with industry-standard project management and collaboration tools.

As this Senior Account Manager will be someone who is naturally confident, self-motivated, and always willing to get stuck in, if this is you, please get in touch quoting job reference AP1161.