Senior Account Manager

Digital Agency Jobs; New York; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Free snacks

Generous holiday and paid time off

Private medical, dental, and vision

LinkedIn Learning access

Job summary

Real Chemistry is seeking a Senior Account Manager to act as the key day-to-day client contact, delivering multiple medium to large projects while coaching junior team members.

You will oversee programme strategy, manage client expectations, and lead on budgeting and financial management across accounts in a fast-paced, evolving environment.

Qualifications

• Relevant degree in a scientific subject.
• Excellent business communication skills, including informal/formal presentation and writing skills.
• Excellent business communication skills.
• Informal/formal presentation and writing skills; including presenting to clients.
• Skilled in data communication.
• Experience with Microsoft Office tools (PowerPoint, Word, and Excel).
• Edit junior staff writing and presentation material.
• Must have Medical Education experience; integrated experience preferred.
• Skilled in data communication and able to develop final documents and presentations.
• Able to develop solutions to client needs and problems, with a strong work ethic and a track record of high-quality deliverables on schedule and on budget.
• Experience coaching and mentoring junior team members.
• High energy, able to effectively operate in a fast-paced, growing and evolving environment.

Responsibilities

• Act as day-to-day client contact and provide status updates.
• Lead large projects from start to finish with less support from your account lead.
• Develop budgets and manage financials for client programmes.
• Coach and mentor junior team members and manage performance.
• Support interviewing for new AAs – SAAs and line-manage staff.

Skills

Excellent business communication

Data communication

Coaching junior staff

Leadership in fast-paced environment

Education

Relevant degree in a scientific subject

Medical Education experience

Tools

PowerPoint

Word

Excel

Job description

Job Summary:

Real Chemistry is looking for a Senior Account Manager to join our growing team!

As a Senior Account Manager, you will act as the key day-to-day client contact, managing relationships and taking responsibility for the delivery of several medium to large projects. As a client account lead or captain (depending on the size of the account), you will be responsible for managing the execution of parallel ongoing projects and take an active role in coaching your junior team and ensuring projects are delivered effectively alongside the account lead and/or sponsor.

You should have a clear understanding of the programme as a whole (not just the projects you are working on) across your accounts, increasing your involvement in the strategic planning and financial management of your accounts and focusing on developing your leadership style to actively manage up and down, based on project needs.

What you’ll do:

Client delivery

Act as day-to-day client contact: provide regular status updates to your client (leading updates on more complex projects); anticipate client needs; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans

Confidently formulate objectives and strategies for new client work with support from your account lead, ensuring that programme strategy is pulled through

Lead large projects with less support from your account lead, being accountable for the whole project from start to finish

Provide counsel to the client throughout the project with confidence to challenge the client when required; manage challenging conversations with the client, as required

Provide support to your account lead in addressing programme and team challenges

Formulate solutions to client challenges such as last-minute requests

Have a clear understanding of the programme as a whole (not just the projects you are working on), including the client objectives, strategy and environment so that you are able to confidently lead internal meetings and client calls

Ensure momentum is maintained across the programme and contact with client continues whenever the account lead is absent

Business development

Identify areas for organic growth within existing accounts (evolving existing programmes and/or additional tactics) and confidently sell new ideas in to clients, with support from your account lead

Play a management role in the new business process (assisting in the production of credentials and pitch presentations, coordinating and managing team members and external suppliers), having a significant share of voice/visibility with the internal cross-functional team

Team management

Begin to develop your leadership style, instilling professional values and good working habits in your teams

Look for opportunities to inspire, motivate, and empower your team on a daily basis, leading by example and setting the standard for junior accounts team members

Provide coaching and mentoring to junior team members and manage their performance

Support interviewing for new AAs – SAAs

Line manage at least one accounts team member AAs – SAAs, providing day-to-day support and longer-term career development guidance

Financial management

Develop more complicated budgets for integrated client programmes and track resource use against available budget throughout the month

Coach others to develop accurate budgets for clients, reflecting back on previous projects and gathering cost quotes

Support your account lead with the financial management of your accounts, proactively getting involved in invoicing, forecasting and resourcing and attend month-end finance meetings

Complete your timesheets and expense claims accurately and on time and take an active role in reviewing timesheets across the majority of your projects

Agency environment

Participate in internal initiatives which contribute to the culture or development of the Medical Communications team, or Real Chemistry more broadly (e.g., compliance/socials/inspiration)

Keep abreast of award-winning work and insights from other industries, sharing as appropriate

This position is a perfect fit for you if:

Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.

You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.

You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.

You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• Relevant degree in a scientific subject
• Excellent business communication skills, including informal/formal presentation and writing skills
• Excellent business communication skills
• Informal/formal presentation and writing skills; including presenting to clients
• Skilled in data communication
• Experience with Microsoft Office tools (PowerPoint, Word, and Excel).
• Edit junior staff writing and presentation material
• Must have Medical Education experience; integrated experience preferred.
• Skilled in data communication and able to develop final documents and presentations
• Able to develop solutions to client needs and problems, with a strong work ethic and a track record of high-quality deliverables on schedule and on budget
• Experience coaching and mentoring junior team members
• High energy, able to effectively operate in a fast-paced, growing and evolving environment

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

At Real Chemistry, we believe we're at our best when we're connected. Our Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate. Because our workforce spans multiple countries, regions, and client needs, work arrangements may vary by role and location. Some positions offer hybrid or remote flexibility, while others require regular in-office presence. For example, certain teams and regions, including some of our UK operations, have office-based requirements. Your recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture‑building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we understand that everyone’s circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine what may be possible.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.