Senior Account Manager

ANS Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in Manchester is seeking a Senior Account Manager to manage and grow a client base within the SMB sector. This role involves delivering exceptional customer service, consultative selling, and achieving performance KPIs. The ideal candidate will have a strong track record in account management and an understanding of public cloud technology. Join a dynamic team focused on digital transformation and client success.

Qualifications

• Proven track record of managing medium/large sized businesses.
• In-depth understanding of public cloud technology.
• Experience in creating and executing key account management plans.

Responsibilities

• Manage circa 100 accounts within the SMB sector.
• Deliver amazing customer service responsively and passionately.
• Upsell and cross-sell relevant products to your client base.

Skills

Consultative sales skills

Commercial acumen

Relationship management

Presentational skills

Organizational skills

Job description

As a result of our recent growth we currently have an opportunity for a Senior Account Manager to join our SMB Account Management team. This is an exciting opportunity to join our high performance Account Management team where we have huge opportunity for growth and personal development along with an impressive customer base.

What is the point of this role?

Senior Account Managers are responsible for delivering great customer service, whilst consultatively selling into their existing client base and increasing their portfolio's net growth.

What will I be doing?

• Manage circa 100 accounts within the SMB sector
• Deliver amazing customer service; responsively and passionately
• Demonstrate consultative sales technique's, objection handling and conflict resolution
• Hit performance related KPIs and sales targets
• Upsell and cross sell relevant products to your client base
• Maintain regular communication structures within your client base, including service reviews, commercial reviews, some of which will also include stakeholders within ANS (Heads of, Directors)
• Proactively renew contracts
• Ensure solutions and products we are selling to clients are fit for purpose
• Be a point of escalation for clients where needed
• Reduce client churn by ensuring clients feel valued
• Become a strategic partner advising clients on products which will improve their business efficiency and reduce risk

Qualifications

• Proven track record of managing medium/large sized businesses
• Strong commercial acumen
• In depth understanding of public cloud technology and taking clients on digital transformational journeys
• Strong consultative sales skills
• Ability to manage relationships with key stakeholders, at a high level
• Experience in creating and executing key account management plans
• Able to build trusted advisor relationships with clients, and using this platform to constructively challenge and disrupt a clients technology stack, to deliver results
• Strong face to face presentational skills
• A passion to develop and grow in the role
• Confidence to build relationships across multiple levels quickly and successfully
• Highly organised, with the ability to prioritise is critical
• A keen interest technology is important
• Strong sense of ownership

About Us

ANS Group are a 750+ team of technology specialists and business experts, who, according to our customers 'get things done'. And we're on a mission to make the world's best cloud and digital services available for all.

Openness, ambition, honesty and passion are what drive us every day. We are bold, courageous, and innovative, and we do it like no other.

At ANS we fundamentally believe every organisation, large or small, has the right to realise their dreams and think bigger. So we've made this our mission. And we do this by giving all organisations access to the best digital transformation technology, people, and processes.

We take enterprise grade tech, strip out the complexity, configure it for small and medium business and automate its deployment. We make it affordable, accessible and simple. By doing this, we help SMBs achieve their goals quickly, affordably with minimal risk