Senior Account Manager

Klick; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

The Klick Group is seeking a Senior Account Manager to nurture client relationships and drive day-to-day delivery for healthcare and life sciences accounts in the UK.

You will collaborate with Strategy, Creative, Medical, and Project Management teams to manage timelines, budgets, and regulatory reviews while ensuring high-quality outcomes.

Bring 5+ years in client service and 2+ years in pharma, with strong cross-functional coordination and a comfort with AI-enabled workflows.

Qualifications

• 5+ years of client service experience in an advertising/marketing agency environment with ownership of day-to-day client relationships.
• 2+ years of pharmaceutical, healthcare or life sciences experience with exposure to Medical, Legal, and Regulatory review processes.
• Experience managing multi-channel project delivery across digital, social, CRM, print, presentation, or campaign deliverables.
• Experience preparing client-facing status reports, meeting notes, timelines, estimates, or scope documentation for active accounts.
• Demonstrated experience coordinating cross-functional teams and managing client feedback through defined review and approval processes.
• Experience supporting budgets, timelines, resource needs, and change requests on agency projects.

Responsibilities

• Manage day-to-day client communications, status meetings, actions, and follow-ups across healthcare or pharmaceutical account work.
• Coordinate cross-functional delivery with Strategy, Creative, Medical, Project Management, and Production teams to keep projects on brief, on time, and on scope.
• Support scopes, estimates, timelines, budgets, and change requests in partnership with Project Management and account leadership.
• Prepare client-facing materials, meeting agendas, contact reports, status updates, and project documentation with clear next steps.
• Track project risks, feedback, approvals, and regulatory review requirements to support compliant, high-quality delivery.

Skills

Client service

Pharma experience

Multi-channel delivery

Client-facing reporting

Cross-functional coordination

Budget management

Tools

Veeva

Zinc

PromoMats

Job description

The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures is an ecosystem dedicated to realising the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.

About Our Client Services Craft

Our Client Services Craft ensures strong partnerships and seamless delivery across engagements. This craft connects strategy, execution, and relationships. Teams focus on alignment, clarity, and accountability. Their work drives successful outcomes for clients and internal teams.

Job Description

The Senior Account Manager supports client relationships and day-to-day delivery across healthcare and life sciences accounts in the UK. This role partners with Strategy, Creative, Medical, Project Management, and Production teams to keep work moving with clarity, accuracy, and strong client service. The Senior Account Manager helps manage timelines, scopes, budgets, client communications, and regulatory review processes while supporting high-quality delivery across projects.

What You’ll Do

• Manage day-to-day client communications, status meetings, actions, and follow-ups across healthcare or pharmaceutical account work.
• Coordinate cross-functional delivery with Strategy, Creative, Medical, Project Management, and Production teams to keep projects on brief, on time, and on scope.
• Support scopes, estimates, timelines, budgets, and change requests in partnership with Project Management and account leadership.
• Prepare client-facing materials, meeting agendas, contact reports, status updates, and project documentation with clear next steps.
• Track project risks, feedback, approvals, and regulatory review requirements to support compliant, high-quality delivery.

Qualifications

Required:

• 5+ years of client service experience in an advertising/marketing agency environment with ownership of day-to-day client relationships.
• 2+ years of pharmaceutical, healthcare or life sciences experience with exposure to Medical, Legal, and Regulatory review processes.
• Experience managing multi-channel project delivery across digital, social, CRM, print, presentation, or campaign deliverables.
• Experience preparing client-facing status reports, meeting notes, timelines, estimates, or scope documentation for active accounts.
• Demonstrated experience coordinating cross-functional teams and managing client feedback through defined review and approval processes.
• Experience supporting budgets, timelines, resource needs, and change requests on agency projects.

Desired:

• Comfort and enthusiasm for using AI as a regular part of how work gets done.
• Experience supporting UK, EMEA, or multi-market healthcare accounts with regional and local stakeholder coordination.
• Experience working with Veeva, Zinc, PromoMats, or comparable pharmaceutical review platforms.
• Experience contributing to account planning, organic growth opportunities, or scope development.
• Ability to build trusted working relationships with clients and internal teams through proactive communication, problem-solving, and accountability.

Additional Information

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [e-mail] and we will work with you to meet your accessibility needs and ensure you have a positive experience.