Senior Account Manager

Klick Health; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

The Klick Group is recruiting a Senior Account Manager to lead client relationships and delivery across healthcare and life sciences accounts in the UK. You will partner with Strategy, Creative, Medical, Project Management, and Production to maintain clarity, accuracy, and strong client service while managing timelines, budgets, and regulatory review processes.

You will support cross-functional teams, prepare client-facing materials, and track risks to ensure compliant, high-quality delivery

Qualifications

• 5+ years of client service experience in an advertising/marketing agency environment with ownership of day-to-day client relationships.
• 2+ years of pharmaceutical, healthcare or life sciences experience with exposure to Medical, Legal, and Regulatory review processes.
• Experience managing multi-channel project delivery across digital, social, CRM, print, presentation, or campaign deliverables.
• Experience preparing client-facing status reports, meeting notes, timelines, estimates, or scope documentation for active accounts.
• Demonstrated experience coordinating cross-functional teams and managing client feedback through defined review and approval processes.
• Experience supporting budgets, timelines, resource needs, and change requests on agency projects.
• Comfort and enthusiasm for using AI as a regular part of how work gets done.
• Experience supporting UK, EMEA, or multi-market healthcare accounts with regional and local stakeholder coordination.
• Experience working with Veeva, Zinc, PromoMats, or comparable pharmaceutical review platforms.
• Experience contributing to account planning, organic growth opportunities, or scope development.
• Ability to build trusted working relationships with clients and internal teams through proactive communication, problem-solving, and accountability.

Responsibilities

• Manage day-to-day client communications, status meetings, actions, and follow-ups across healthcare or pharmaceutical account work.
• Coordinate cross-functional delivery with Strategy, Creative, Medical, Project Management, and Production teams to keep projects on brief, on time, and on scope.
• Support scopes, estimates, timelines, budgets, and change requests in partnership with Project Management and account leadership.
• Prepare client-facing materials, meeting agendas, contact reports, status updates, and project documentation with clear next steps.
• Track project risks, feedback, approvals, and regulatory review requirements to support compliant, high-quality delivery.

Skills

Client service

Pharma/healthcare

Multi-channel delivery

Budgets & timelines

Cross-functional coordination

AI-enabled work

UK/EMEA accounts

Pharma tech tools

Tools

Veeva

Zinc

PromoMats

Job description

The Klick Group—comprising Klick Health (including Oxford PharmaGenesis, Klick Katalyst, and btwelve), Klick Media, Klick Applied Sciences (including Klick Labs), and Klick Consulting—is an ecosystem dedicated help life sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting — powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff, Melbourne, Philadelphia, Saratoga Springs, São Paulo, and Singapore. One of the most-awarded health agencies on the planet, Klick is consistently recognised for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired Corporate Culture, and FORTUNE Best Workplace in Advertising. Klick also recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year – Health.

About Our Client Services Craft

Our Client Services Craft ensures strong partnerships and seamless delivery across engagements. This craft connects strategy, execution, and relationships. Teams focus on alignment, clarity, and accountability. Their work drives successful outcomes for clients and internal teams.

Job Description

The Senior Account Manager supports client relationships and day-to-day delivery across healthcare and life sciences accounts in the UK. This role partners with Strategy, Creative, Medical, Project Management, and Production teams to keep work moving with clarity, accuracy, and strong client service. The Senior Account Manager helps manage timelines, scopes, budgets, client communications, and regulatory review processes while supporting high-quality delivery across projects.

What You’ll Do

• Manage day-to-day client communications, status meetings, actions, and follow-ups across healthcare or pharmaceutical account work.
• Coordinate cross-functional delivery with Strategy, Creative, Medical, Project Management, and Production teams to keep projects on brief, on time, and on scope.
• Support scopes, estimates, timelines, budgets, and change requests in partnership with Project Management and account leadership.
• Prepare client-facing materials, meeting agendas, contact reports, status updates, and project documentation with clear next steps.
• Track project risks, feedback, approvals, and regulatory review requirements to support compliant, high-quality delivery.

Qualifications

Required:

• 5+ years of client service experience in an advertising/marketing agency environment with ownership of day-to-day client relationships.
• 2+ years of pharmaceutical, healthcare orlife sciencesexperience with exposure to Medical, Legal, and Regulatory review processes.
• Experience managing multi-channel project delivery across digital, social, CRM, print, presentation, or campaign deliverables.
• Experience preparing client-facing status reports, meeting notes, timelines, estimates, or scope documentation for active accounts.
• Demonstrated experience coordinating cross-functional teams and managing client feedback through defined review and approval processes.
• Experience supporting budgets, timelines, resource needs, and change requests on agency projects.
• Comfort and enthusiasm for using AI as a regular part of how work gets done.
• Experience supporting UK, EMEA, or multi-market healthcare accounts with regional and local stakeholder coordination.
• Experience working with Veeva, Zinc, PromoMats, or comparable pharmaceutical review platforms.
• Experience contributing to account planning, organic growth opportunities, or scope development.
• Ability to build trusted working relationships with clients and internal teams through proactive communication, problem-solving, and accountability.

Additional Information

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analysing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.
We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [e-mail] and we will work with you to meet your accessibility needs and ensure you have a positive experience.
#LI-Hybrid #LI-CP1

Our Commitment to Inclusion
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.
We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [e-mail] and we will work with you to meet your accessibility needs and ensure you have a positive experience.

Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.