Senior Account Manager

HSBC Holdings plc; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Private healthcare (UK)

Enhanced maternity & adoption pay

Contributory pension scheme

Job summary

HSBC Holdings plc in the UK is seeking a Senior Account Manager within Global Payment Solutions to oversee a global client portfolio, ensuring superior service and driving commercial outcomes across local and global touchpoints. Based in Birmingham or London, you will be the single point of contact for complex queries and coordinate Treasury and Cash Management initiatives.

You will lead client relationships, manage liquidity and payments, identify growth opportunities, and support risk

Qualifications

• Strong knowledge of local and global cash management and clearing services.
• Proven ability to identify and meet customer needs through a broad range of products and services.
• Ability to understand a customer’s business and the fundamentals of running a business.
• Strong understanding of the cash management business including identifying and dealing with risks.
• Strong communication and stakeholder management skills; ability to present clearly.

Responsibilities

• Manage liquidity and cash management for a portfolio of clients, coordinating with local and regional teams.
• Retain annual revenue and capture growth opportunities within the client base.
• Identify opportunities to deliver client service excellence and manage risks.
• Resolve assigned queries and monitor global and local queries.
• Maintain a client footprint with essential information for a superior client experience.
• Travel as required to meet clients and support global initiatives.

Skills

Cash management

Relationship management

Communication skills

Business acumen

Travel flexibility

Job description

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We're currently seeking an experienced professional to join our team in the role of of Senior Account Manager within our Global Payment Solutions team. This role will be based out of our Birmingham or London office.

The Global Payment Solutions (GPS) Senior Account Manager (SAM) is responsible for the global satisfaction of a portfolio of GPS clients. The purpose of this role is to ensure clients receive superior service experience both locally and globally; to be a client's single point of contact for service for those complex queries that are above and beyond basic transactional queries.

The Senior Account Manager's portfolio will be a mix of top-tier, highly complex GPS clients and complex clients. The Senior Account Manager will be accountable for overall satisfaction with GPS products and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business.

This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through Business Reviews, coordination of a client's global Treasury and Cash Management initiatives and projects, and proactively managing the GPS client relationship on a day to day basis. Depending on the complexity and geography of the client this role will either lead the client relationship or play a supporting role on a global squad covering the client.

As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package.

• private healthcare for all UK-based employees
• enhanced maternity and adoption pay and support when you return to work
• a contributory pension scheme with a generous employer contribution

In this role you'll:

• Manage the liquidity and cash management needs of a portfolio of Leverage Finance and Real Estate Finance. Maintain relationships with key influencers in the client's local or regional Treasury and Finance organisation
• Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients (revenue targets included in scorecard)
• Be accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues
• Resolve assigned queries
• Be accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others
• Maintain a client footprint with the basic information required to deliver a superior client experience
• Ability to travelLondon office relocation: Between January and April 2027, many office-based HSBC employees in London will move from either 8 Canada Square or Queen Victoria Street to one of our new sites at St. Paul's or Canary Wharf. Depending on when they join, successful candidates may start at an existing office before moving or join directly at a new location. The specific location cannot be confirmed at advert stage and will be discussed during the recruitment process. This does not apply to branch-based or HSBC Innovation Bank roles.

To be successful in this role you should meet the following requirements:

• Strong knowledge of local and global cash management and clearing services, products, and techniques
• Proven ability in identifying and meeting customer needs through matching a broad range of products and services
• Ability to understand a customer’s business and the fundamentals of running a business
• Strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks
• Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
• Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations along with the ability to put complex product and/or technical information in to simple terms
• Strong internal and external stakeholder relationship skills
• Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasksAbility to travelLondon office relocation: Between January and April 2027, many office-based HSBC employees in London will move from either 8 Canada Square or Queen Victoria Street to one of our new sites at St. Paul's or Canary Wharf. Depending on when they join, successful candidates may start at an existing office before moving or join directly at a new location. The specific location cannot be confirmed at advert stage and will be discussed during the recruitment process. This does not apply to branch-based or HSBC Innovation Bank roles.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.