Senior Account Manager

Excellerate Services; England; On-site; GBP 45,000 - 52,000; Full time

Job summary

A leading service management company in the United Kingdom is seeking an Operational Regional Manager. This role requires oversight of multiple client locations with a focus on exceptional service delivery and client relationship management. The ideal candidate will have a strong background in hospitality and operational leadership, with proven skills in account management and financial management. This position offers a competitive salary and opportunities for career progression.

Benefits

Competitive salary and benefits package

Opportunities for career development

Dynamic supportive work environment

Qualifications

• Proven experience managing multi-site operations in hospitality or facilities management.
• Strong relationship-building skills and client service excellence.
• Ability to manage budgets and financial performance effectively.

Responsibilities

• Oversee service delivery across multiple client sites to ensure excellence.
• Lead and motivate on-site teams for operational success.
• Manage budgets and identify value-added opportunities for clients.

Skills

Account management

Hospitality management

Client service leadership

Attention to detail

Communication skills

Commercial awareness

Leadership ability

Job description

Location

Based in Hertfordshire with required travel to South and Midland regions.

Reporting to

Operations Director

Responsible for

Multiple client locations

Salary

£45,000

Main purpose of job

We are seeking an experienced and detail-oriented individual who can act as an Operational Regional Manager to oversee a portfolio of prestigious client sites, ensuring the highest standards of service delivery. With a strong background in hospitality, the ideal candidate will bring a passion for delivering exceptional client experiences, a meticulous eye for detail, and the ability to build trusted, long-term partnerships.

This role requires a balance of operational leadership, client relationship management, and strategic thinking to deliver best-in-class service while driving continuous improvement across multiple locations.

Key Responsibilities

• Client Relationship Management
  • Act as the primary point of contact for assigned client sites, building strong and trusted relationships at all levels.
  • Proactively understand client needs, expectations, and business objectives to deliver tailored solutions.
  • Conduct regular client meetings and site visits, providing clear communication and reporting on performance.
• Service Delivery Excellence
  • Ensure service standards are consistently delivered to a “best-in-class” level across all sites.
  • Oversee day-to-day operations, resolving issues promptly and effectively.
  • Drive continuous improvement initiatives, seeking opportunities to enhance service delivery and client satisfaction.
• Operational & Team Leadership
  • Lead, motivate, and support on-site teams to achieve operational excellence.
  • Ensure all staff are trained, engaged, and aligned with company service standards.
  • Monitor and manage performance against agreed KPIs and SLAs.
• Commercial & Financial Management
  • Manage budgets, forecasts, and financial performance for assigned accounts.
  • Identify opportunities to add value for clients while maintaining profitability.
  • Prepare and present performance reports, demonstrating service delivery outcomes and business value.
• Compliance & Standards
  • Ensure all services comply with health, safety, and industry regulations.
  • Maintain a culture of quality, safety, and professionalism across all sites.

Skills & Experience Required

• Proven experience in account management, hospitality management, or client service leadership, ideally overseeing high-profile or multi-site operations.
• Strong background in hospitality or facilities management with a clear understanding of client service excellence.
• Exceptional attention to detail and a passion for delivering outstanding client experiences.
• Excellent communication, negotiation, and relationship-building skills.
• Strong leadership ability with experience managing and motivating diverse teams.
• Commercial awareness with experience in budget management and reporting.
• Highly organised, with the ability to manage multiple priorities across multiple client sites.

Personal Attributes

• Client-focused mindset with a proactive and professional approach.
• Natural leader who inspires confidence and delivers results through people.
• Resilient, adaptable, and able to perform under pressure.
• Strategic thinker with a hands-on approach to problem solving.
• Passionate about service quality and continuous improvement.

What We Offer

• Opportunity to manage a portfolio of prestigious client sites.
• A dynamic, supportive, and professional working environment.
• Competitive salary and benefits package.
• Opportunities for career development and progression within a growing organisation.

Excellerate Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.