Senior Account Manager

Tillo; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A market leader in digital gift cards is seeking an experienced Account Manager to drive revenue and support Brand clients. This role involves building strong relationships, upselling services, and ensuring excellent customer service. The ideal candidate has B2B Account Management experience and thrives in a SaaS environment. This position offers a hybrid working model, located in central London, with excellent growth opportunities and comprehensive benefits.

Benefits

Enhanced annual leave of 26 days

Private Medical care through Vitality

Employee Incentive Scheme

Access to gift card vouchers

Hybrid Working

Top spec equipment

Anniversary gifts

Monthly breakfasts, drinks, and events

Learning & Development budget

Qualifications

• Proven track record of account growth in B2B.
• Ability to confidently present both virtually and face to face.
• Experience with data analysis.

Responsibilities

• Support Brand customers, ensuring high-level service.
• Seek out opportunities to grow revenue in existing accounts.
• Upsell relevant additional services.
• Act as a link between technical teams and customers.
• Provide customer feedback to the right internal teams.

Skills

B2B Account Management experience

Experience in a SaaS environment

Strong relationship building

Excellent communication skills

Analytical mindset with Excel skills

Job description

• Who we’re looking for: An experienced Account Manager with strong commercial awareness and a proven ability to partner with customers to grow accounts 🚀

• The challenge: To drive revenue, upsell products and provide key support to our Brand clients 🌟

• Where you’ll work: This role will be based in our London office 2 days a week, and will work from our Hove office 2 times a month 🏢

The Tillo Difference

We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.

We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. 🌎

Day to day this role will

• Support our Brand customers (some of the largest global retailers), ensuring they always receive the highest level of customer service.

• Seek out opportunities to grow revenue within existing accounts.

• Upsell relevant additional services.

• Work as a link between our technical teams and customers.

• Provide feedback from customers, ensuring it is picked up internally by the right people.

What we’re looking for

• B2B Account Management experience, with a proven track record of account growth.

• Experience in a SaaS environment.

• The ability to build strong working relationships both internally and externally.

• Excellent communication skills and ability to confidently present both virtually and face to face.

• An analytical mindset with confident Excel/data analysis skills.

It's not essential, but we'd love to hear about it if you have

• Experience within the Gift Cards industry.

Benefits

We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:

• Enhanced annual leave of 26 days per annum

• Private Medical care through Vitality

• Employee Incentive Scheme

• Access to Tillo’s Storefront with discounts & gift card vouchers

• Hybrid Working

• Top spec equipment including laptop, mouse, keyboard, monitor

• Anniversary gifts

• Monthly breakfasts, drinks, snacks and events

• Team Learning & Development budget

About Tillo

Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses.

Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.

Diversity, Equity, and Inclusion Statement

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation.

If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.