Senior Account Manager

Story Terrace Inc.; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A tech-driven subscription service in the UK is seeking a Senior Account Manager to manage and grow high-value relationships with brand and distributor partners. This role involves strategic ownership, performance management, and cross-functional coordination to unlock new growth opportunities. The ideal candidate has 5–8+ years of experience in account management with strong commercial acumen and a passion for sustainable technology.

Benefits

Stock options for all employees

Exclusive device lease for employees

Hybrid working model

33 days off, flexible use

L&D budget

Two performance reviews a year

Enhanced parental leave policies

Workplace nursery scheme

Perkbox membership

Optional quarterly socials and parties

Qualifications

• 5–8+ years of experience in enterprise account management and partnerships.
• Strong commercial acumen with a customer‑centric approach.
• Excited by the company's mission and the opportunity to create lasting impact through sustainable tech.

Responsibilities

• Serve as the primary strategic contact for electronic brands using the subscription platform.
• Track and optimise account KPIs.
• Coordinate with internal teams to resolve issues.
• Own and deliver quarterly business reviews with partners.

Skills

Enterprise account management

Commercial acumen

Analytical mindset

Communication skills

Organizational skills

Education

Degree-level education

Job description

Why We Exist

At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. We’re building a category‑defining global subscription infrastructure, making premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and growth accelerating — we’ve proven the demand for a smarter, more sustainable way to access technology.

Raylo is a fast‑growing and profitable company, backed by global investors including Macquarie, NatWest, and Channel 4 Ventures.

We are proud to have been selected for Endeavor’s network in 2024, underscoring our role as a high‑impact, mission‑driven business with global ambitions. And in 2025 we were recognised as part of Tech Nation’s UK’s Future Fifty programme.

We have been B‑Corp certified since 2021 and were recently acknowledged by S&P Global for the positive impact of our circular business model via a Green Financing with NatWest.

At Raylo, performance matters. We set ambitious goals, move fast, and hold ourselves to a high standard, because our mission is too important to settle for less.

Our Core Values

💡 Be deeply curious – We thrive on innovation through diverse approaches, views, and people.

👟 Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.

🎯 Focus and execute – We have a big vision, but we believe in nailing the most important problems first.

💥 Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

What to Expect

Raylo is entering an exciting phase of growth, and we’re hiring a Senior Account Manager to manage and grow our Raylo Pay high‑value relationships with our brand and distributor partners. This is a senior, cross‑functional role reporting to the VP Commercial. You’ll take ownership of partner performance, manage commercial and operational alignment, and unlock new growth opportunities within your portfolio. It’s an ideal position for someone who combines strategic thinking with operational execution and thrives in a fast‑paced, scaling environment.

What You’ll Do

1. Strategic Account Ownership & Relationship Leadership

• Serve as the primary strategic contact for the electronics brands that are leveraging our embedded subscription platform (Raylo Pay)
• Build trusted relationships with partner stakeholders across e‑commerce, commercial, marketing, and supply chain teams
• Act as the internal voice of the partner, advocating for their needs across Raylo

2. Performance & Growth Management

• Track and optimise account KPIs, including subscription volume, conversion rates, and renewal/upgrade engagement
• Partner with Raylo’s sales leadership to onboard and execute joint growth plans with key partners
• Identify and pursue upsell/cross‑sell opportunities (e.g., new categories, bundles, value‑add services)

3. Operational Coordination

• Resolve issues efficiently by coordinating with internal teams (Product, Engineering, Ops, Finance, Customer Service)
• Maintain account documentation, reporting, and forecasting accuracy

4. Commercial & Campaign Execution

• Own and deliver QBRs with partners, sharing performance insights and planning next steps
• Collaborate with Marketing to co‑develop promotional campaigns, seasonal offers, and content strategies
• Support pricing discussions and renewal negotiations

You’ll Succeed With

• 5–8+ years of experience in enterprise account management and partnerships
• Strong commercial acumen with a customer‑centric approach
• Analytical mindset, comfortable interpreting data to drive decision‑making
• Clear communicator and relationship builder, internally and externally
• Highly organised and thrives in a fast‑paced, scaling environment
• Excited by Raylo’s mission and the opportunity to create lasting impact through sustainable tech
• A degree‑level education

We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.

Opportunities & Benefits

We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees.

• Share in Raylo’s success – Stock options for all employees
• Get the latest tech – Exclusive Raylo device lease for employees
• Hybrid working model – that balances flexibility with in‑person collaboration, empowering you to do your best work while staying connected with the team.
• 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you
• Invest in your growth – L&D budget to support the skills you value
• Fast‑track your career – Two performance reviews a year
• Family‑first policies – Enhanced maternity, paternity, adoption or shared parental leave, if you’ve been with us for 12 months.
• Save big on childcare – Workplace nursery scheme for major cost savings
• Perks on perks – Perkbox membership with discounts & wellbeing benefits
• Good times, guaranteed – Optional quarterly socials, plus summer & Christmas parties

Hiring Process

What’s next?

Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role.

We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible.

If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know.

Stage 1: Talent Screening

Stage 2: Hiring Manager Interview

Stage 3: Task Stage

Stage 4: Values‑based Interview & Co‑founder Final

*As an FCA‑regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.

Diversity Statement

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.