Senior Account Manager

Churchill Group; City Of London; On-site; GBP 34,000; Full time

Job summary

A leading facilities management provider is seeking a proactive Senior Cleaning Account Manager to oversee cleaning operations across Yorkshire and Lincolnshire. The role involves supporting and mentoring a team of Cleaning Account Managers while ensuring high standards of service. Strong communication and leadership skills are essential, along with experience in financial management and Health & Safety systems. You will enjoy competitive compensation, employee ownership, and various employee benefits, including ongoing training and development opportunities.

Benefits

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

24/7 GP access

Two paid volunteering days per year

Exclusive perks and discounts

Ongoing training and development

Wellbeing, Diversity & Inclusion programs

Recognition and rewards

Qualifications

• Experience managing a cleaning or facilities team.
• Ability to thrive under pressure and manage tight deadlines.
• Full UK driving licence and willingness to travel.

Responsibilities

• Support Operations Manager with projects and audits.
• Maintain strong client relationships.
• Oversee service delivery and quality standards.
• Manage and coach local service teams.
• Conduct contract review meetings with clients.
• Ensure compliance with Health & Safety procedures.
• Identify opportunities for improvement and account growth.

Skills

Excellent communication skills

People management

Leadership abilities

Financial forecasting

Health & Safety knowledge

Adaptability

Experience with education sector clients

Job description

Location: Yorkshire and Lincolnshire

Hours: 40 hours per week

Salary: £34,000 per annum + car or car allowance.

We’re looking for a proactive and experienced Senior Cleaning Account Manager to join our Cleaning Division across Yorkshire and Lincolnshire, overseeing cleaning operations in contracts across the education, retail and office space.

This is a dynamic role where no two days are the same. You’ll use your strong interpersonal and leadership skills to support, mentor and develop a team of three Cleaning Account Managers, ensuring high standards of service and client satisfaction.

As Senior Account Manager, you’ll be:

• Supporting the Operations Manager with projects, reports, and audits
• Maintaining strong client relationships and ensuring high levels of satisfaction
• Overseeing service delivery and ensuring quality standards are met
• Managing, recruiting, and coaching local service teams
• Holding regular contract and specification review meetings with clients
• Ensuring Health & Safety procedures and legislation are followed
• Identifying opportunities for continuous improvement, cost savings, and account growth
• Carrying out other reasonable tasks as directed by the Operations Manager or senior leadership

As Senior Account Manager, you’ll have:

• Excellent communication and people management skills
• Strong leadership and motivational abilities, with the capacity to plan and work under pressure
• Experience in financial forecasting, budgeting, and analysis
• Working knowledge of Health & Safety systems within the cleaning or facilities industry
• Ability to manage tight deadlines and adapt to changing priorities
• Experience working with education sector clients is desirable
• A flexible, trustworthy, and innovative mindset
• A full UK driving licence and willingness to travel between sites

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What’s in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security and vetting clearance (DBS) is required for this role.