SENIOR ACCOUNT MANAGER

MediaLab Group; Camden Town; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading independent media agency is seeking a Senior Account Manager to join their Client Planning team in Camden Town. The ideal candidate is experienced in managing clients and leading AV campaigns across various channels. You will manage large budgets, ensure seamless campaign delivery, and build strong client relationships. This role offers hybrid working and numerous perks to support professional growth and well-being.

Benefits

Competitive salary package

Private medical insurance

Flexi-hours and work abroad scheme

Enhanced parental leave

Paid charity days

Retail discounts

Qualifications

• Experience managing clients and large budgets.
• Strong communication and relationship-building skills.
• Hands-on experience with AV planning and campaign activation.

Responsibilities

• Lead day-to-day client relationship and manage delivery.
• Shape planning responses and ensure integrated media planning.
• Collaborate with teams across AV, digital, and effectiveness.

Skills

Client management

AV campaign planning

Communication

Proactive and organized

Budget handling

Delivery ownership

Performance data understanding

Tools

DEN

Touchpoints

Techedge

Job description

JOIN OUR JOURNEY

Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry. We’re a media agency that’s made differently: purpose led, data-driven, founder-run and proudly independent.

Our entrepreneurial spirit means success is rewarded and there are no limits to what you can achieve, which our employees agree with, evidenced by being a Campaign ‘Best Place to work’ for the last 5 years in a row, Campaign's Independent Agency of the Year 2024 and The Sunday Times Best Places to Work 2025. We are IPA Effectiveness accredited, an IPA People-First agency and widely awarded including a double-gold at the 2024 IPA Effectiveness Awards for our work with Laithwaites.

Our independence means we can focus 100% on doing the right thing to secure success for our clients and our brilliant people. We work with a wide variety of clients including Hovis, Sharps Bedrooms, SunLife, Standard Life, Laithwaites Wine, EMMA Mattresses, Save the Children, Mind, Guide Dogs, Alzheimer’s Society, RNLI and Clearscore.

OUR VALUES

• Commit to Doing the Right Thing (Act with integrity and accountability)
• Help People Flourish (Invest in people)
• Dig Deeper to Understand Better (Data driven curiosity)

OUR COMMITMENT TO YOU

Working at Medialab comes with lots of perks including all the usual things you would expect, such as a competitive salary package, pension, season ticket loans, cycle to work scheme, weekly social events and big summer / end of year parties.

On top of that, we offer extra benefits, which make life at Medialab even more rewarding:

• Time to Unwind – 22 days holiday (+ Christmas holiday closure), birthday & mental health day off, holiday buying scheme, flexi-hours and work abroad scheme.
• Hybrid Working – Balance between home and office. We welcome requests for flexible working arrangements from the commencement of employment.
• Career Growth – A meritocratic approach to progression with quarterly reviews, CPD Platinum accredited training, mentoring and leadership support.
• Health & Wellbeing – Private medical insurance, health cash plan, gym discounts, wellbeing apps Mental Health First Aiders and unlimited free professional counselling.
• Supporting Families – Enhanced parental leave, flexible working and life assurance.
• Giving Back – Paid charity days and sustainability initiatives.
• Perks & Rewards – Retail discounts, long-service trips and an unforgettable team culture.

YOUR NEXT CHALLENGE

We’re looking for a Senior Account Manager to join our Client Planning team. You’ll report into a Senior Account Director, be supported by a Business Director, and lead at least one Account Executive. You’ll also be part of a wider team including Directors, Senior Account Managers and Execs who’ll have your back as you get stuck in.

We’re after someone who is an experienced Account Manager, who has led planning for clients across performance and brand campaigns. Has hands of experience of AV planning (across linear TV and BVOD), with wider offline channel planning experience being ideal (i.e. Audio / Print), but not fundamental. If you’ve got broader channel experience (or want to grow it), you’ll have the chance to do just that.

You’ll take the lead on managing large, multi-channel budgets with a strong focus on getting campaigns live and delivering results. Process matters, but what matters more is your ability to make things happen and make them happen well.

WHAT YOU BRING TO THE TEAM

You’ll work across a number of key accounts, spanning both commercial and charity sectors. They’re active across TV, Cinema, Social, Paid Search and Display/Video and you’ll work with the other channel teams to ensure best in class integrated media planning.

You’ll be the engine room for these accounts. That means shaping planning responses, managing delivery, and keeping everything (and everyone) on track. You’ll collaborate with teams across AV, digital, effectiveness and reporting to make sure our work doesn’t just meet expectations, it beats them.

You’ll also be trusted to lead the day-to-day client relationship, spotting opportunities, solving problems, and bringing fresh thinking to the table. You will be working on one of the biggest clients in the agency who have big ambitions and matching this with strong multi-year growth and innovation.

Essential Skills

• You know how to manage clients, handle budgets, and get work over the line.
• You’re confident planning and activating AV campaigns and you’re curious about the wider media mix too.
• You’ve got strong communication skills and build relationships that last.
• You’re proactive and organised, with good instincts for what needs doing and when.
• You take real pride in delivery, and you’re not afraid to take ownership.
• You’ve worked with planning tools like DEN, Touchpoints or Techedge and use them to drive better outcomes.
• You understand performance data and know how to turn it into useful insights.
• You’re familiar with media effectiveness strategies including regional testing and Market Mix Modelling.
• You’ve line managed before - maybe multiple AE’s or intern - and enjoy supporting others to grow.

Nice to Have Skills

• Experience working on both charity and commercial clients.
• Knowledge of how digital and offline channels can work together to drive brand and performance.
• Experience building full-funnel strategies or campaigns.
• Confidence presenting to clients and getting stuck into discussions.
• A collaborative style, where feedback flows both ways.