Senior Accommodation Support Officer -(Merseyside)

Seetec Group Ltd.; Liverpool City Region; On-site; GBP 26,000 - 33,000; Full time

Job summary

A Social Care Organization in the UK is seeking a Senior Accommodation Support Officer to support a team working within the criminal justice system. The role involves managing complex cases and mentoring team members by providing workshops and guidance. Ideal candidates will have significant experience in housing and homelessness, with strong interpersonal and communication skills. This full-time position offers a competitive salary and benefits including annual leave and a healthcare cash plan.

Benefits

25 days annual leave + Bank Holidays + Birthday Day off

Pension - 5% Employee 5% Employer

Healthcare Cash Plan

Annual salary review

Refer a friend scheme

Access to retail discounts and benefits

Qualifications

• Experience in housing and homelessness sector is ideal.
• Ability to build and maintain effective relationships.
• Experience managing complex cases.

Responsibilities

• Assist the Accommodation Team Manager in improving practices.
• Provide housing advice and guidance to participants.
• Deliver workshops to develop team standards of practice.
• Maintain effective relationships with all stakeholders.
• Manage complex cases.

Skills

Interpersonal skills

Communication skills

Organizational skills

Knowledge of housing legislation

Understanding of the Criminal Justice System

Job description

Senior Accommodation Support Officer -(Merseyside)

We’re recruiting a Senior Accommodation Support Officer to provide support to our dynamic team as they assist our participants with their housing needs through effective interventions. Our team of Accommodation Support Officers work within the criminal justice system, in either a custodial or community setting. As a senior, you will line manage a localised team and we will hold a amount of our more complex cases. We’ll need your excellent interpersonal skills to build and maintain effective relationships with referral agencies third party providers and stakeholders. You’ll also be responsible for developing high-quality practice among the team through observing and auditing practice, and then providing coaching and mentoring workshops to enable them to develop. Your performance will be measured against key contractual targets. Our successful candidate will ideally already have experience working in housing and homelessness sector. We would however be keen to hear from you if you feel you have a transferrable skill set that would be of benefit to this role.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £26,150 - £32,668 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary review
• Refer a friend scheme
• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Communities and Education Division is part of an employee‑owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. What it means to be employee‑owned. What our people say.

Location: Merseyside
Hours: Full time, 37 hours per week
Contract: Permanent
Closing Date: 21 November 2025

Key Responsibilities

• Assist the Accommodation Team Manager in continuous improvement to practice and the delivery of a high-quality service
• Provide specialist housing advice and guidance to participants and employees
• Provide workshops to all members of the team to develop their standards of practice
• Build and maintain effective working relationships with all stakeholders
• Manage a small number of complex cases

Skills and Experience

• Experience and knowledge of housing legislation and options
• Highly effective interpersonal and communication skills both verbally and in writing
• Ability to establish and maintain effective working relationships
• Experience or knowledge of the work of the Criminal Justice System
• Good organisation skills and ability to meet deadlines

Additional Information

Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face. We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into their local communities and address barriers to work. Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. You will be required to process a Disclosure and Barring Service (DBS) check. Seetec supports the recruitment of ex‑offenders and will not discriminate in any way. Our full policy statement of “Ex‑Offenders” can be found on our website under “About us”. Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.