Senior 3rd-Line IT Support Engineer: Servers & Networking

Intec Select Ltd; Maidstone; On-site; GBP 34,000 - 40,000; Full time

Job summary

An IT services company in Maidstone is seeking a 3rd Line IT Support Engineer to enhance support for servers, desktops, and network infrastructure. The candidate should have over 5 years of IT support experience with strong expertise in server maintenance and ERP systems. The position offers a salary of up to £40,000 and a 5% bonus potential, along with the opportunity to contribute significantly to team success and project support.

Benefits

5% bonus potential

Qualifications

• Minimum 5 years' experience in IT support, preferably in a 3rd Line role.
• Strong knowledge of Microsoft environments including Office, Exchange, and AD.
• Full UK driving licence with flexibility to travel.

Responsibilities

• Provide support across hardware, software, and specialist systems.
• Manage help-desk enquiries and escalate as needed.
• Support servers, Exchange 365, and backups.
• Set up new sites and maintain IT documentation.

Skills

IT support experience

Customer-focused problem solving

Strong communication skills

Server Maintenance expertise

Backups (Veeam)

Network Infrastructure knowledge

Tools

Microsoft Office

SharePoint

Active Directory

Exchange

COINS or Netsuite (ERP)

Job description

An IT services company in Maidstone is seeking a 3rd Line IT Support Engineer to enhance support for servers, desktops, and network infrastructure. The candidate should have over 5 years of IT support experience with strong expertise in server maintenance and ERP systems. The position offers a salary of up to £40,000 and a 5% bonus potential, along with the opportunity to contribute significantly to team success and project support.