Senior 3rd-Line IT Engineer - Hybrid (Bristol)

iO Associates; Bristol; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

An IT recruitment firm is seeking an experienced 3rd Line Support Engineer in Bristol to manage core IT infrastructure and respond to escalated incidents. This hybrid role requires extensive knowledge of Windows Server, Active Directory, and cloud services such as Azure and AWS. Ideal candidates will have a strong technical support background and a proactive approach to IT security. Competitive salary offered up to £45,000.

Qualifications

• Proven 3rd line / senior technical support experience.
• Hands-on knowledge of Azure and/or AWS cloud platforms.
• Solid understanding of backup and disaster recovery solutions.

Responsibilities

• Acting as the go-to point for escalated incidents and complex service requests.
• Managing and maintaining core infrastructure including servers and networking.
• Ensuring IT security best practices are followed.

Skills

Windows Server

Active Directory/Entra ID

Exchange/Office 365

Azure cloud

AWS cloud

VMware

Hyper-V

Firewall management

LAN/WAN troubleshooting

Backup solutions

Job description

An IT recruitment firm is seeking an experienced 3rd Line Support Engineer in Bristol to manage core IT infrastructure and respond to escalated incidents. This hybrid role requires extensive knowledge of Windows Server, Active Directory, and cloud services such as Azure and AWS. Ideal candidates will have a strong technical support background and a proactive approach to IT security. Competitive salary offered up to £45,000.