Senior 3rd Line IT Engineer - Cloud, VMware & Networking

Air IT; Abingdon; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading IT service provider in the UK is seeking a 3rd Line Engineer to join their team. The ideal candidate will have proven experience in a similar role, with a strong background in troubleshooting complex IT issues, including knowledge of server systems, Azure Active Directory, and networking protocols. Responsibilities include managing incidents, providing technical support, and training junior staff. This position offers an opportunity to work with cutting-edge technology in a collaborative environment.

Qualifications

• Proven experience within a similar role.
• Strong knowledge of server operating systems, virtualization platforms, and cloud technologies.
• Expertise in Microsoft Azure Active Directory and Active Directory Domain Services configuration.

Responsibilities

• Incident and request management for IT support.
• Provide technical peer-review and change approval.
• In-depth troubleshooting and root cause analysis for major incidents.

Skills

Incident & Request management

Change Management

In-depth troubleshooting

Excellent customer service

Communication skills

Education

Relevant IT qualifications (e.g., Microsoft certifications, CCNA)

Tools

SendMarc

Datto

Mimecast

Cisco Umbrella

Windows

Linux

VMware

Azure

Microsoft Intune

Microsoft Exchange

Job description

A leading IT service provider in the UK is seeking a 3rd Line Engineer to join their team. The ideal candidate will have proven experience in a similar role, with a strong background in troubleshooting complex IT issues, including knowledge of server systems, Azure Active Directory, and networking protocols. Responsibilities include managing incidents, providing technical support, and training junior staff. This position offers an opportunity to work with cutting-edge technology in a collaborative environment.