Senior 2nd Line Network Support Analyst

Rise Technical Recruitment; Farnborough; On-site; GBP 30,000 - 36,000; Full time

Job summary

A national tech solutions provider in Farnborough seeks an experienced 2nd Line Support Analyst to join their technical team. This role involves acting as the senior escalation point for complex technical issues, investigating network-related incidents, and mentoring 1st Line Analysts. Ideal candidates should have proven experience in a networking environment and a proactive approach. This position offers a competitive salary between £30,000 and £36,000 and generous benefits including training and career progression opportunities.

Benefits

25 Days Holiday

Bank Holidays

Enhanced Pension

Training

Progression

Qualifications

• Proven experience in 2nd Line Support within a networking or NOC environment.
• Confident troubleshooting across connectivity, networks, and user support.
• Ability to work autonomously and engage with others.

Responsibilities

• Act as the escalation point for complex technical incidents, focusing on network troubleshooting.
• Proactively investigate issues and drive incidents through to resolution.
• Upskill 1st Line Analysts through guidance and knowledge sharing.

Skills

Networking skills

Troubleshooting

User support

Proactive engagement

Tools

Cellular networking

Job description

A national tech solutions provider in Farnborough seeks an experienced 2nd Line Support Analyst to join their technical team. This role involves acting as the senior escalation point for complex technical issues, investigating network-related incidents, and mentoring 1st Line Analysts. Ideal candidates should have proven experience in a networking environment and a proactive approach. This position offers a competitive salary between £30,000 and £36,000 and generous benefits including training and career progression opportunities.