Senior 2nd Line MDM Engineer – Cloud & Device Management

Computacenter AG & Co. oHG; Hatfield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services provider is seeking a 2nd Line Engineer for Mobile Device Management. The role involves supporting mobile operating systems using management tools like Workspace ONE and Apple Business Manager. Ideal candidates have a background in 2nd line support with experience in mobile endpoint management. Join a collaborative team dedicated to customer satisfaction and continuous development opportunities.

Benefits

Comprehensive build training

Ongoing mentorship

Qualifications

• Proven experience in a 2nd line support mobile endpoint engineering role.
• Working knowledge of various mobile management tools.
• Experience with iOS and Android mobile operating systems.

Responsibilities

• Support the mobile operating system environment for managed service customers.
• Oversee configuration and in-life support of mobile devices.
• Liaise with internal teams and customer stakeholders for issue resolution.

Skills

2nd line support experience

Mobile endpoint management

Cloud technologies

Configuration of iOS and Android

Workspace ONE Unified Endpoint Manager

Apple Business Manager

Samsung KNOX

Tools

Workspace ONE

Entra ID

M365

Android Enterprise Manager

Job description

A leading IT services provider is seeking a 2nd Line Engineer for Mobile Device Management. The role involves supporting mobile operating systems using management tools like Workspace ONE and Apple Business Manager. Ideal candidates have a background in 2nd line support with experience in mobile endpoint management. Join a collaborative team dedicated to customer satisfaction and continuous development opportunities.