Senior 2nd Line IT Technician

North Kent College; Dartford; On-site; GBP 29,000; Full time

Job summary

A regional educational institution in Dartford is seeking a motivated Senior 2nd Line IT Technician to provide comprehensive IT support across its campuses. You will manage IT requests, ensuring vital issues are escalated effectively. The position offers a competitive salary of £28,130 per annum, 33 days of annual leave, and benefits including a pension scheme and access to onsite facilities. Join a dynamic IT Services team and enhance your career in IT support.

Benefits

33 days annual leave

Pension scheme

Free parking

Onsite facilities including gyms

Qualifications

• Enthusiastic and willing to learn.
• Ability to work independently.
• Comfortable working across multiple sites.

Responsibilities

• Provide first-line IT support across all College sites.
• Manage, prioritise, and action HelpDesk tickets.
• Support endpoint devices including Windows, Android, iOS and macOS.

Skills

Communication skills

Problem-solving skills

Teamwork

Adaptability

Job description

Role Overview

As part of our HelpDesk service the successful candidate will be the first point of contact for all IT‑related issues. You will be responsible for managing and prioritising assigned requests. Where issues fall outside your experience, you will escalated them appropriately to a 3rd Line IT Engineer, ensuring a smooth and efficient support service. Are you looking to start or grow your career in IT support? We are seeking a motivated and adaptable Senior 2nd Line IT Technician to join our dynamic IT Services team.

Responsibilities

• Provide first‑line IT support across all College sites.
• Manage, prioritise, and action HelpDesk tickets in a timely manner.
• Escalate complex issues to senior technicians when required.
• Support a range of endpoint devices, including Windows, Android, iOS and macOS.
• Assist with peripherals, printers and general IT equipment.
• Maintain a high standard of customer service for staff and students.

Reporting & Qualifications

Reporting to the Director of IT and supervised day‑to‑day by the IT Manager, the post holder will provide essential systems support across the College's computing and communications facilities. This is a roving role covering multiple college sites, so flexibility and a willingness to travel between locations are essential.

• Enthusiastic and willing to learn.
• Good communication and problem‑solving skills.
• Ability to work independently and as part of a team.
• Comfortable working across multiple sites.

What We Offer

Your hours: 37 hours per week (Monday to Friday), 52 weeks per annum. Your pay: £28,130 per annum. The College: North Kent College (including Hadlow College) is proudly rated as an Ofsted “Good” provider, with ‘Outstanding’ learner behaviours and attitudes (April 2024). With four campuses across Kent and 4,000 students, we strive to equip the young people who study here with an inclusive and innovative education experience to enhance their future career prospects.

• 33 days’ annual leave, plus bank holidays (including 3 days allocated to the Christmas and New Year period).
• Enrolment onto the Peoples pension Scheme (NKC BS) which includes generous employee/employer contribution rates.
• Access to free parking and a number of onsite facilities, including gyms, restaurants and coffee shops.
• CPD days and access to several discount memberships through being an employee at a College.

If you're ready to take the next step in your IT career, we'd love to hear from you!