Senior 2nd‑Line IT Support Engineer — MSP & Cloud

Inspirec; Ebbsfleet; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing Managed Service Provider in the UK is seeking a proactive 2nd Line IT Support Engineer to manage escalations from the 1st line team and provide technical support. The role offers exposure to a variety of technologies and opportunities for career progression in a supportive team environment. You will troubleshoot complex issues across Microsoft 365, Intune, and other IT systems. Ideal candidates will have strong communication skills and a customer-first mindset.

Benefits

Competitive salary

Career progression opportunities

Weekly coffee mornings

Qualifications

• Strong experience with Microsoft 365, including Exchange Online and Teams.
• Hands-on experience with Azure and Intune.
• Understanding of DNS, DHCP, and Group Policy.

Responsibilities

• Act as the escalation point for 1st line tickets.
• Provide 2nd line support for internal IT systems.
• Deliver support to external MSP clients.

Skills

Microsoft 365 administration

Microsoft Azure

Microsoft Intune

Active Directory

Networking fundamentals

Customer-first mindset

Excellent communication

Job description

A growing Managed Service Provider in the UK is seeking a proactive 2nd Line IT Support Engineer to manage escalations from the 1st line team and provide technical support. The role offers exposure to a variety of technologies and opportunities for career progression in a supportive team environment. You will troubleshoot complex issues across Microsoft 365, Intune, and other IT systems. Ideal candidates will have strong communication skills and a customer-first mindset.