Senior 2nd Line IT Support Engineer

CFP Energy (UK) Ltd; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading energy company in the UK is seeking an experienced IT Support Engineer to join their technical operations team. This role involves troubleshooting advanced technical issues, leading IT projects, and mentoring junior staff. The ideal candidate should have 3-5 years of experience, strong knowledge of Microsoft 365 administration, and the ability to handle escalated support tickets across multiple countries. This position offers the chance to work with enterprise-level systems and dynamic IT initiatives.

Qualifications

• 3-5 years of experience in IT support at Level 2/3.
• Strong experience with helpdesk ticket systems and SLA compliance.
• Proficiency in Microsoft 365 services and troubleshooting.

Responsibilities

• Manage and resolve complex escalated helpdesk tickets.
• Perform advanced troubleshooting across Microsoft 365 services.
• Lead IT projects including user migrations and system improvements.

Skills

Microsoft 365 administration

Advanced troubleshooting

Helpdesk ticketing systems

PowerShell scripting

Customer service

Project management

Documentation skills

Tools

Azure AD

Intune

Exchange Online

SharePoint

Defender for Endpoint

Job description

A leading energy company in the UK is seeking an experienced IT Support Engineer to join their technical operations team. This role involves troubleshooting advanced technical issues, leading IT projects, and mentoring junior staff. The ideal candidate should have 3-5 years of experience, strong knowledge of Microsoft 365 administration, and the ability to handle escalated support tickets across multiple countries. This position offers the chance to work with enterprise-level systems and dynamic IT initiatives.