Senior 2nd Line IT Engineer - Remote/Onsite Support

James Frank Associates; Tonbridge and Malling; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services provider is seeking an experienced 2nd Line Engineer to provide high-level technical support for a variety of clients both remotely and on-site. The ideal candidate will have at least 3 years of experience in a technical support role, with proven skills in networking and customer service. This role offers the opportunity to work with an established team while maintaining a high standard of service and client satisfaction. Apply now for immediate consideration.

Qualifications

• Minimum of 3 years’ experience in a technical support role, ideally at 2nd Line level.
• Solid understanding of networking including WAN/LAN and connectivity devices.
• Ability to provide excellent customer service to a wide range of clients.

Responsibilities

• Provide high-level technical support to clients on a range of issues.
• Act as the first point of contact for clients and the escalation point for junior engineers.
• Work towards individual and team KPIs.

Skills

Technical support

Customer service

Networking skills

Tools

MS365

Active Directory

VMware

HyperV

Job description

A leading IT services provider is seeking an experienced 2nd Line Engineer to provide high-level technical support for a variety of clients both remotely and on-site. The ideal candidate will have at least 3 years of experience in a technical support role, with proven skills in networking and customer service. This role offers the opportunity to work with an established team while maintaining a high standard of service and client satisfaction. Apply now for immediate consideration.