SENDIASS Support Worker

Polaris Community; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading children's services provider in the UK seeks a part-time SENDIASS Support Worker to provide essential support for children and young people with special educational needs. This role requires excellent communication and interpersonal skills, along with a qualification in SEND law or commitment to acquire it. Working from home, the successful candidate will assist families through various SEND processes, advocating for clear outcomes and fostering self-advocacy. Benefits include flexible working hours and a strong commitment to safeguarding vulnerable individuals.

Benefits

30 days’ Annual Leave increasing to 35 days

Company Pension

Life Assurance

Employee Discount Scheme

Medical Cash Plan

Qualifications

• Track record or personal experience in special educational needs, disabilities, education, health or social care.
• Professional approach and outcome-focused capability.
• Full UK driving licence and access to own car.

Responsibilities

• Provide individual support to children and young people with SEND.
• Help customers manage expectations of support.
• Refer to relevant SEND legislation and policy during support.
• Identify barriers faced by customers and advocate for solutions.
• Coach customers to self-advocate effectively.
• Work at least 1 advice shift per week answering helpline queries.
• Accurately record advice given and maintain case records.
• Develop professional relationships with colleagues and stakeholders.
• Contribute to SENDIASS website and social media content.

Skills

Excellent communication skills

Interpersonal skills

Experience in leadership

Ability to manage complex conversations

Confident with Microsoft packages

Education

Qualification in SEND law or willingness to pursue training

Job description

Contract: Part-Time, permanent

Hours:30 hours per week (working pattern will be negotiated with your line manager)

Base Location: This role is home based. You will be expected to travel to regular meetings within Hampshire.

Benefits:30 days’ Annual Leave (increasing to 35 days’ with length of service) + Bank Holidays, Company Pension, Life Assurance x 2, Employee Discount Scheme, Medical Cash Plan (pro rata)

About us

We are Polaris, one of the UK’s largest leading communities of children’s service providers.

Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Education and bespoke children’s services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We’re ambitious for our children and young people, families and staff, and believe in their futures.

SENDIASS services are part of the Children’s Services branch of Polaris. Hampshire SENDIASS provide timely, confidential and impartial, information, advice and support for parents, carers, children and young people with special educational needs or disabilities (SEND).

Hampshire SENDIASS’ aim is to ensure that children and young people with SEND and their families are empowered to play an active and informed role in their education.

Requirements

We are looking for a SENDIASS Support Worker to join our friendly team based in Hampshire. The successful applicant will have a track record or personal experience in special educational needs, disabilities, education, health or social care. They will provide customers with confidential, impartial, one-to-one support on issues relating to SEND. They must be professional, approachable and outcome focused.

You will also require the following:

• Have a qualification in SEND law or be willing to work towards achieving ISPSEA SEN Law Training at Level 1, 2 and 3 within the first year of employment
• Excellent communication and interpersonal skills
• Personal or professional experience in a leadership position, a calm but assertive manner and an aptitude for managing complex conversations with a range of stakeholders.
• Confident working with Outlook, Microsoft packages and databases
• A full UK driving licence and access to your own car

Responsibilities

• Provide individual support to a caseload of children and young people with SEND and/or their parents. Common topics on which support is provided are: EHCP application, SEND tribunals, attendance issues, social care provision, exclusions and SEN support. Example of support include: explaining documents, co-writing applications, attending meetings or mediation with the customer, monitoring deadlines on the customer’s behalf, supporting or representing the customer at any stage of the SENDIST appeal process.
• Help customers to have clear expectations of your role by using ‘What to Expect’ (eligibility criteria) and outcomes documents to agree the purpose and boundaries of the support you provide.
• Explain and refer to relevant SEND legislation and policy when providing advice or support (e.g. Children and Families Act 2014, SEND Code of Practice 2104, Equality Act 2010, Care Act 2014, SEND Regulations 2014, SEN Support Guidance)
• Spend time understanding the barriers customers face. Identify and advocate for things that will enable them to engage with SEND services e.g. translation services, accessible forms, specific communication provision, emotional support. Signpost to, and engage these services as required.
• Proactively support children, young people and/or their parents to self-advocate as much as possible. Coach and encourage them to take control and complete some tasks themselves, even where you think you may be able to do so faster or better.
• Work at least 1 advice shift per week. This involves answering phone calls and emails to the Polaris SENDIASS helplines. Listen generously to parents, carers and young people who contact the helpline and providing information and advice that enables callers to self-advocate.
• Make an accurate record of your advice and support. Continuously maintain database records including duration of contact with cases, individual case details, documents relating to casework.
• Cultivate professional relationships with colleagues and stakeholders, including Local Authority SEN to achieve swift and positive outcomes for children and young people.
• Contribute to the development of content and resources for the SENDIASS website and social media.

Polaris Children’s Services is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful candidate will be required to complete an enhanced DBS Check, cost of which will be met by Polaris Children’s Services. Polaris Children’s Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.