SENDIASS Case Worker – (Islington)

Learning Disability London Limited; Greater London; Hybrid; GBP 29,000 - 36,000; Full time

Job summary

LDN London is seeking a passionate Caseworker for Islington SENDIAS to help families navigate SEND processes and champion inclusion for children and young people aged 0–25. You will provide empathetic, impartial advice across multiple channels and collaborate with education, health and social care partners.

The role emphasizes safeguarding, casework accuracy, and empowering families with clear information while engaging in community and school-based outreach.

Qualifications

• Experience supporting families or young people with SEND.
• Knowledge of the SEND Code of Practice and related legislation.
• Strong communication, organisational and IT skills.
• Experience using CRM systems.
• A Level 3 qualification and IPSEA Level 1 qualification.

Responsibilities

• Provide high-quality, impartial advice and casework support to parents, carers and young people with SEND via phone, email, face-to-face, and community outreach.
• Help families understand and navigate EHCP assessments, reviews, and appeals.
• Deliver group workshops, coffee mornings and SEND awareness sessions in schools, Family Hubs, and community venues.
• Support young people with SEND to develop self-advocacy skills and participate in shaping their own support.
• Work closely with education, health and social care professionals to promote early resolution and inclusive practice.
• Keep accurate case records and contribute to service monitoring and reporting.
• Promote safeguarding, confidentiality and best practice at all times.

Skills

SEND experience

Code of Practice

CRM experience

A Level 3

IPSEA Level 1

Safeguarding

Communication skills

Organisation skills

Education

A Level 3 or equivalent

IPSEA Level 1 qualification

Tools

CRM software

Job description

Would you like to make a difference for families in Islington? We are now seeking a passionate, knowledgeable, and empathetic Caseworker to join our Islington SENDIAS (Special Educational Needs and Disabilities Information, Advice and Support) Service.

We are proud to deliver family-centred services that make a lasting impact on children, young people, and their families.

Location

Islington, London (based at Lough Road, with some remote and community-based working)

Would you like to make a difference for families in Islington? For over 60 years, LDN London has been empowering people with learning disabilities to stay healthy, be safe, and live well. We are proud to deliver family-centred services that make a lasting impact on children, young people, and their families.

We are now seeking a passionate, knowledgeable, and empathetic Caseworker to join our Islington SENDIAS (Special Educational Needs and Disabilities Information, Advice and Support) Service. This is a vital role supporting families to navigate the complexities of the SEND system and championing self-advocacy and inclusion for children and young people aged 0–25.

Why Join Us?

• Be part of a highly respected, impartial service that empowers families and young people to understand their rights and participate fully in decisions about their support.
• Work at the heart of a collaborative, child-friendly borough and help improve educational, health, and social outcomes for children and young people with SEND.
• Deliver impactful advice and casework across a diverse and dynamic community.
• Access continuous training and professional development, including IPSEA-accredited SEND law training.
• Make a real difference every day by equipping families with clear, impartial information and advice, building trusted relationships, and helping them navigate the SEND system with confidence.

What You’ll Do

• Provide high-quality, impartial advice and casework support to parents, carers and young people with SEND via phone, email, face-to-face, and community outreach.
• Help families understand and navigate EHCP assessments, reviews, and appeals.
• Deliver group workshops, coffee mornings and SEND awareness sessions in schools, Family Hubs, and community venues.
• Support young people with SEND to develop self-advocacy skills and participate in shaping their own support.
• Work closely with education, health and social care professionals to promote early resolution and inclusive practice.
• Keep accurate case records and contribute to service monitoring and reporting.
• Promote safeguarding, confidentiality and best practice at all times.

Who We’re Looking For

We’re looking for someone who is kind, confident, empathetic, and committed to upholding the rights of families and young people. We welcome applications from all backgrounds and particularly encourage applications from individuals from marginalised global majority communities, so that our team better reflects the families and young people we support. You should have:

• Experience supporting families or young people with SEND on a 1:1 or group basis.
• Knowledge of the SEND Code of Practice, Children and Families Act 2014, and related legislation.
• Strong communication, organisational, and IT skills, with experience of using CRM systems (e.g. Charity Log).
• A flexible and proactive attitude, with the ability to manage a varied caseload.
• Experience of working with diverse communities and understanding barriers to accessing services.
• A Level 3 qualification (or equivalent experience) in a relevant area (e.g. education, health, or social care).
• IPSEA Level 1 qualification (or willingness to complete within 6 months).
• A commitment to safeguarding and working in a confidential, impartial and inclusive way.

Closing date: Midnight on Sunday 4 October 2026

Interviews will take place on week commencing on 12 October 2026.

Note: all successful applicants will be DBS checked and must be able to provide employment or professional references covering the last three years.

LDN London is committed to equality, diversity, and inclusion and welcomes applications from all groups.

A friend mentioned LDN London to me. The website and job information talked about the
different things that I would gain instead of just what I would be doing. Despite it being quite tough at some points, I like being part of a team that helps individuals with their different needs. Overall I believe that LDN London is a great company to work with as they support you in any way possible.

LDN London is a great organisation to work for, that cares about, and supports its employees. Career development opportunities and training are available, and you’ll meet managers and support workers with varied skill sets and you’ll have the opportunity to learn from them. Most importantly LDN London team members make every day fulfilling for the people they support. I know my work is making a positive impact and helping each individual to grow, gain skills, and work towards their independence.

What brought me to LDN London was a career where I could help others. It turned out that I met many wonderful people. I have also had the opportunity to learn new things and develop interpersonal skills. LDN London offers a clear path for further development and promotion. This is why I want to continue along this path, and I am excited to see where this journey takes me.

LDN London is a good company as they always support staff via regular training and one to one supervision. One thing that impressed me the most about LDN is that they promote and support teamwork among staff members. Furthermore, staff remuneration in LDN is better than most care agencies in London and beyond. I have worked for other organisations, but none compared to LDN London, the staff are so friendly and professional.