SEND Resolutions Officer

BCP Council; Hurn; On-site; GBP 36,000 - 44,000; Full time

Job summary

BCP Council is seeking two SEND Resolution Officers to join the SEND Service. You will manage your own caseload of SEND Tribunal appeals, guiding cases from registration to conclusion and ensuring timely progress.

The role requires a degree or relevant experience in education or a legal context, with strong organisation and communication skills. The council supports an inclusive recruitment process and starts at £40,444 (pro rata for part-time).

Qualifications

• Requires degree or relevant experience in education or legal context.
• Strong organisation and time-management skills.
• Ability to work with diverse stakeholders including parents, young people and professionals.

Responsibilities

• Manage own caseload of SEND Tribunal appeals from registration to conclusion and ensure progress within deadlines.
• Prepare responses, case statements, submissions and evidence bundles.
• Review evidence from education, health and social care professionals.
• Work with parents, carers, young people, education settings, witnesses and legal representatives.
• Attend and represent the Local Authority at SEND Tribunal hearings and ADR proceedings.
• Monitor decisions and ensure required actions are implemented.
• Maintain accurate case records and monitor deadlines and outcomes.
• Identify recurring issues and opportunities to improve service quality.

Education

Degree or relevant experience in education or legal context

Job description

Are you someone who can bring clarity to complex situations, build positive relationships and stay calm when the pressure is on? We're looking for two SEND Resolution Officers to join our SEND Service. This is an important role helping to ensure that SEND appeal and resolution processes between the Local Authority, children, young people and families are fair, equitable and compliant with statutory duties. What you'll be doing You'll manage your own caseload of Special Educational Needs and Disability (SEND) Tribunal appeals, taking cases from registration through to conclusion and making sure they progress effectively and within required deadlines. No two cases will be quite the same. You'll:

• Prepare responses, case statements, written submissions, evidence bundles and other Tribunal documents
• Review evidence from education, health and social care professionals, identifying gaps or areas requiring clarification
• Work closely with parents, carers, young people, education settings, professional witnesses, legal representatives and colleagues
• Look for opportunities to resolve disputes early through constructive conversations, mediation and negotiation
• Attend and represent the Local Authority at SEND Tribunal hearings, case management hearings and Judicial Alternative Dispute Resolution proceedings
• Monitor decisions and agreed outcomes, helping to make sure the required actions are implemented
• Maintain accurate case records and monitor deadlines, progress and outcomes
• Help identify recurring issues and opportunities to improve the quality and effectiveness of the service.
  This role would suit someone who combines strong organisation and attention to detail with excellent communication and relationship-building skills.
• You'll need a degree or a high level of relevant experience in education or a legal context, together with evidence of in-depth training relating to legal and/or SEND processes. Just as importantly, you'll be someone who is:
• Resilient and calm under pressure
• Highly organised, with excellent time-management skills
• Comfortable handling detailed information and competing deadlines
• Able to work constructively with a wide range of people, including when issues are complex or sensitive
• Focused on achieving fair, evidence-based and timely outcomes.

Why this role matters Behind every appeal is a child or young person and a family looking for a way forward. You'll have the opportunity to help ensure decisions are properly evidenced, statutory responsibilities are met and disagreements are approached constructively. Your work will directly support fair and effective SEND processes across Bournemouth, Christchurch and Poole. If you're motivated by purposeful work, enjoy managing complex cases and can balance attention to detail with a human approach, we'd love to hear from you.

Closing date - Monday 9th November. Interviews will be held on Friday 13th November. Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK. At BCP Council, inclusion is more than a promise - it's how we work. We're committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive. From the moment you apply, through the recruitment process and throughout your career with us, we'll be here to listen and provide the help and support you need. It's why we're proud to be a Disability Confident Employer - and why you can trust that we'll always do our best to make your experience positive and accessible. If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly - we're here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP About BCP Council BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come. Our Benefits A Place to Thrive - Join BCP Council At BCP Council, we're not just building a workforce- we're transforming how we recognise and reward our people. Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP Be the difference - Join an organisation that values you More About us | Working for BCP Basic DBS BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.

Starting salary for this role is £40,444 (pro rata for part-time colleagues) This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you're supported to grow and you can truly #BeTheDifference at BCP. Internal colleagues are also normally appointed at the bottom of the band, unless moving within the same profession and skill level, where the pay band is the same they can be appointed to the existing pay point. Learn more in our 'More than just a job' brochure on our careers site. . SEND Resolution Officer