SENA Support Worker Co-ordinator

Leicestershire County Council; East Midlands; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A local government authority in East Midlands seeks a SENA Support Worker Co-Ordinator to provide business support within the Children and Family Services team. The role includes maintaining information systems and coordinating services while working in a hybrid model. Ideal applicants will have strong organizational and customer care skills and relevant academic qualifications. Competitive salary and generous annual leave are offered.

Benefits

Guaranteed contracted hours

Local Government Pension Scheme

Generous annual leave entitlement

Employee discount scheme

Wellbeing and counselling service

Qualifications

• Experience or equivalent in Business Administration or relevant area.
• Ability to produce accurate work to deadlines.
• Ability to communicate effectively with staff at all levels.

Responsibilities

• Provide business support services and administrative functions.
• Maintain information systems and produce reports.
• Handle enquiries from schools and community organizations.

Skills

Good computer skills (MS Word, Excel, Access)

Good organisational skills

Excellent customer care skills

Education

Recognised Academic Qualifications (GCSE, A Levels, NVQ 2)

Job description

Organisation: Leicestershire County Council

WorkLocation: County Hall, Glenfield, LE3 8RA

WorkerCategory: Hybrid Worker

Salary: Grade 7 - £26,832 - £28,146 per annum (pro rata for part-time)

WorkingHours: 37 hours per week

ContractType: Permanent

Closing Date: 23rd November 2025

Interview Date(s): Week commencing 1st December 2025

About the Role

An opportunity has arisen for a well‑organised and resilient individual to join the busy and dynamic Children and Family Services Business Support Team as a SENA Support Worker Co‑Ordinator, working with the busy SEN Assessment teams. The role is part of the wider Business Support Service, and as such, an important part of this role is to provide back‑up to colleagues across service areas and to assist in handling urgent work on a day-to-day basis.

What we offer

• Guaranteed contracted hours
• Opportunities to progress within a large public sector organisation.
• Excellent Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing and counselling service.
• Access to an employee discount scheme, providing a whole host of retail discounts, including your supermarket weekly shop and gym membership!
• Work for an organisation which 95% of our staff say is a good employer.

Main duties and responsibilities

• To be responsible for providing a comprehensive range of business support services both administrative and secretarial functions. Utilising good organisational skills to coordinate local and statutory requirements.
• To create, develop and maintain information systems and processes, including Microsoft Office packages to produce reports.
• To undertake a range of financial routines, including P‑Card arrangements and monitor budgets associated with service requirements.
• To be the first point of contact for enquiries from schools, partners, voluntary and community organisations, agencies and members of the public, including generic inbox management on a daily basis and to communicate effectively.
• To line‑manage staff, including supervision, and Annual Performance Review meetings.
• To be able to follow the written processes and guidance provided.
• To be able to prioritise your own workload and work as part of a team.

About You

To apply for this post, you must:

• Recognised Academic Qualifications e.g. 'GCSE', 'A' Levels, Vocational Qualification, Professional/Further Education Qualification relevant area. NVQ 2 in Business Administration or equivalent. Or equivalent level of relevant experience.
• Good computer skills, including MS Word, Excel and Access.
• Good organisational skills.
• Excellent customer care skills and a full understanding of the need to maintain confidentiality.
• To be able to produce accurate work to deadlines, including notes of meetings, reports and to produce documents.
• To have the ability to establish and maintain working relationships and communicate effectively with staff at all levels. Experience of supervising staff is not essential but useful.
• To have the ability to prioritise own workload and work under minimum supervision, with a flexible approach.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term‑time working, part‑time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Stephanie Carmichael - Senior Business Support Officer

Email: [e-mail]

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.