Selling & Service Coach

John Lewis Careers; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Exeter is seeking a Service & Selling Coach to enhance customer service through effective training and coaching of Partners. In this role, you will conduct engaging sessions and provide constructive feedback to ensure high service standards. The ideal candidate will possess expert knowledge in customer service and demonstrate creativity in training delivery. This position is vital for maintaining customer loyalty and trust.

Qualifications

• Expert knowledge in customer service and training.
• Ability to provide constructive feedback.
• Creativity in delivering training to different learning styles.

Responsibilities

• Conduct engaging training/coaching sessions for Partners.
• Provide constructive feedback to Partners.
• Plan and deliver inductions for new staff.

Job description

About the Role

As a Service & Selling Coach at our John Lewis, Exeter store, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else.

You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for. Ensuring customers return time and time again, earning their trust and loyalty for a lifetime.

Key Responsibilities

Helping our Partners to have all of the skills and knowledge they need to serve our customers is a really important role, on a day-to-day basis you'll be responsible for :

• Conducting engaging training / coaching sessions for Partners both as groups or individually to improve their service and selling skills.
• Providing Partners with constructive feedback to help their personal development.
• Being creative in the way you deliver training to cater for different learning styles.

Planning and delivering inductions for ne...