Self Employed Resolution Field Agent

Marston Holdings Limited; Southampton; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Flexible schedule

Guaranteed daily rate

Full training

Career progression

UK-wide opportunities

Job summary

Engage Services is seeking a self-employed Resolution Field Agent in the UK to carry out field visits to residential and commercial properties, resolving customer accounts and reconnecting services.

This flexible, self-employed role offers a guaranteed daily rate, full training, and UK-wide opportunities, with driving licence and own vehicle required.

Qualifications

• Strong negotiation and dispute resolution skills.
• Experience in case management and document handling.
• Excellent communication with customers and clients.
• Ability to work independently within policy procedures.

Responsibilities

• Perform field visits to residential and commercial premises to resolve client accounts.
• Re-connect services and support customers experiencing financial difficulty.
• Identify and manage disputes in line with company procedures.
• Accurately collect utility meter readings when required.

Skills

Negotiation

Case management

Customer communication

Independent work

Job description

Self-Employed | Part-Time or Full-Time

Guaranteed Daily Rate: £130-£150 (depending on skills and experience)

As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.

Key Workstreams

• Commercial & Residential Utilities - Discussing and resolving utility accounts


• Communication & Reconnection - Reconnecting customers with our clients and their services


• Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate


• Utility Meter Reads - Collecting accurate utility meter readings

Working Pattern & Benefits

• Flexible working - minimum 2 Weekdays per week, 8 hours per day


• Flexible start times


• Monday to Friday or Saturdays (subject to client business hours)


• Guaranteed daily rate


• Full training and continuous support


• Opportunities to progress and explore different roles within the business


• UK-wide opportunities (work allocated within pre-agreed postcode areas)

Requirements

• Full UK driving licence


• Access to own vehicle with business insurance


• ULEZ-compliant vehicle (required when working within London ULEZ zones)


• Clean DBS check


• Healthy credit history


• CCJs considered in adverse circumstances where repayment arrangements are in place


• Strong organisational, negotiation, and case-management skills


• Ability to communicate professionally and effectively with customers and clients


• Ability to work independently while following company policies, procedures, and objectives


• Ability to identify and manage disputes in line with company procedures


• Open to coaching and feedback to continuously improve performance

About Us

• Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors.


• We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds.


• Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role.


• We offer full training that develops valuable, transferable skills and helps unlock your full potential.