Self - Employed PCO Owner car driver

SeeMeHired; West Carr; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

The HATS Group is seeking a self-employed PCO owner-driver to operate their own vehicle for home-to-school transport across the network. You will deliver a high standard of customer service while ensuring safety and timeliness according to the timetable.

Responsibilities include vehicle checks, maintaining cleanliness, adhering to PPE and safety policies, and reporting incidents. A valid driving licence, PCO certificate, and English proficiency are essential, with a focus on vulnerable customers

Qualifications

• Valid UK driving licence with up-to-date medicals.
• Valid current PCO certificate.
• Proven customer service experience.
• Good written/spoken English.
• Strong safety awareness and the ability to follow procedures.

Responsabilités

• Drive own passenger-carrying vehicle for HATS home-to-school services.
• Ensure safety and wellbeing of clients throughout journey and handover.
• Wear high-visibility PPE in movement areas.
• Check vehicle condition before service and keep cab clean.
• Comply with laws and company rules on mobile phones, smoking and prohibited equipment.

Connaissances

Driving Licence

PCO Licence

Customer service

English language

Safety awareness

Formation

Basic education or equivalent

Outils

Vehicle inspection

Description du poste

Job purpose: A Self - employed PCO owner car driver is responsible for driving their own passenger-carrying vehicle and providing good customer service and a safe and comfortable journey throughout the network of HATS home-to-school services.,

• Ensure safety and wellbeing of clients throughout the journey and handover.
• To ensure that the high visibility PPE is always worn in vehicle movement areas.
• To ensure that speed limits are observed within bus depots and school premises.
• To check the condition of the vehicle prior to commencing service by.
• ensuring that the vehicle is clean and tidy before starting service.
• To comply with the laws and company regulations regarding the use of mobile phones, smoking in vehicles and the use of prohibited equipment (such as games consoles) whilst on duty.
• To be responsible for the health, safety, security, welfare, environmental and fire safety arrangements for yourself, customers, and colleagues.
• This must include attendance at safety briefings and training as required.
• To ensure all safety accidents/incidents are reported to the company.
• To ensure a full understanding of emergency and evacuation plans.
• To ensure your cab area is always kept in a safe and tidy condition
• To always provide a high standard of customer service
• To always provide a high standard of customer service.
• To give customers on the vehicle any information that may help them during their journey. Examples would be informing customers of road closures and diversions.
• To always behave in a friendly and professional way to customers and colleagues.
• To recognize and assist with the additional needs of children and vulnerable adults, the elderly, infirm or disabled.
• To drive your vehicle in a safe, legal, and professional way.
• To drive to the set timetable, not running early or late, when it is safe to do so.
• To keep up to date with road closures, diversions or special events which may affect the service. This is done by reading notices, attending briefings, listening to instructions of your Supervisors.
• To ensure that a valid driving licence, vehicle PCO and Person PCO Licence is held at all times and is available for inspection by a member on staff of the Company., their licence has the required medical renewals up to date.
• any change to the licence which may affect their entitlement to drive is communicated to their line manager (e.g., Sickness, injury or conviction)
• their licence is made available for inspection in every 6-month period.
• To report for work at the correct time and location with the correct equipment.
• To ensure that the company dress code is correctly always observed when on duty.
• Not to report for work when overtired or under the influence of alcohol or drugs.
• To ensure that the relevant notification procedures are followed in the event of absence from work.
• To report all safety, security, driving and customer service incidents to the line manager as soon as possible.
• To report all incidents on the road, likely to affect the service as soon as it is safe to do so. Examples would be road closures, accidents, emergencies, and highway repairs.
• To report for work at the correct time and location with the correct equipment.
• To ensure that the relevant notification procedures are followed in the event of absence from work.
• To feedback ideas about how services can be improved to their line manager.
• To always ensure adherence to all HATS policies and procedures.
• To undertake any reasonable request made by the Company.

Work Environment: Participate in flexible working hours with general core working hours between 07.00 - 09.00 and 14.30 - 16.30. Undertake additional work as the service needs dictate. The job holder follows instructed daily and weekly work schedules and is required to report to the Controller where incidents or problems occur.

• their Drivers licence, vehicle PCO and person PCO licence is in date and valid for the vehicle type they are driving., Valid current UK (or acceptable other) drivers licence
• No greater than 3 penalty points
• Good understanding of written and spoken English Language.
• Good numeric skills (able to add and subtract cash).
• Proven eligibility to work in the UK
• Able to provide suitable references
• Able to prove their identity
• Valid Current Person PCO certificate
• Basic secondary school education or equivalent.
• Prepared to undertake training such as NVQ as required
• Ability to drive a vehicle to a competent and safe standard
• Good written and verbal communication skills using English Language to ESOL entry level 2.
• Has the physical capability to carry out the role
• Customer service skills
• Pass medical requirements
• Must pass enhanced CRB check.
• Must pass alcohol and drugs screening as per policy

Desired criteria

• Own transport and lives within reasonable distance of place of work
• Understanding of what good customer service looks like
• Customer Service Training
• NVQ in Customer Care.
• Professional driving experience
• Experience of dealing with customers
• Knowledge of geographical operating area
• Accident free record over the last 12 months
  The HATS Group is the UK's foremost private healthcare provider, excelling in patient-centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). Recognized for professionalism, excellence, and a fleet of over 800 vehicles, we support various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.