Select which cookies you accept Managed Service Property Coordinator Managed Service Property C[...]

Travel Chapter; Swanage; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading holiday home company based in the UK is looking for a Managed Service Property Coordinator to oversee property operations and enhance guest experiences. You will coordinate maintenance staff, assist guests, and ensure properties are prepared to high standards. Ideal candidates will have excellent customer service skills, resilience, and the ability to work collaboratively. A supportive work culture and various benefits including paid holidays and a holiday fund are offered.

Benefits

25 days' paid holidays plus bank holidays

Birthday off

£500 holiday contribution

Paid volunteer day

Friends and family discount

Life assurance

Social clubs

Great social events

Overtime pay and retainer for out-of-hours calls

Qualifications

• Enthusiastic, friendly team player with previous customer service experience.
• Strong organisational skills for managing a property portfolio.
• Resilient character capable of achieving positive resolutions.

Responsibilities

• Coordinate cleaners, housekeepers, and maintenance contractors.
• Meet suppliers and assist guests, ensuring property readiness.
• Conduct property inspections and manage complaints.

Skills

Customer service experience

Organisational skills

Attention to detail

Communication skills

Resilience

Job description

Managed Service Property Coordinator

Handled the full cycle of property preparation and guest experience for a portfolio of holiday homes. Work in a dynamic blend of field and office activities, ensuring seamless collaboration between cleaners, housekeeping staff, gardeners, maintenance contractors, suppliers, homeowners, and guests.

Responsibilities

• Coordinate cleaners, housekeepers, gardeners, and maintenance contractors.
• Provide accurate timescales for property preparation and readiness.
• Meet suppliers, homeowners, assist guests, and conduct property spot checks.
• Conduct proactive property inspections, offering constructive feedback.
• Manage complaints or feedback related to housekeeping standards, overseeing resolution to satisfaction.
• Maintain accurate records and keep administrative systems updated.
• Assist guests before, during and after their stay, handling requests and queries.
• Support out‑of‑hours service on a rolling rota, providing emergency assistance during guests’ stays. Calls are paid as overtime with a £25 retainer for evenings (£40 on Sundays).

Qualifications

• Enthusiastic, friendly and welcoming team player with previous customer service experience.
• Strong organisational skills, capable of running the administration of a property portfolio to a high standard.
• Resilient character able to deal with challenges and achieve positive resolutions.
• Outstanding attention to detail, communication skills, and comfort setting expectations.
• Ready to take on tasks outside of their usual day‑to‑day responsibilities.
• Experience in property letting, housing, estates agency or the travel industry is advantageous.

We know that the perfect candidate who ticks every box doesn't exist, so if you're excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

About The Company

We're Travel Chapter – the holiday home people. From a small South West holiday letting agency to one of the industry’s market leaders, we maintain a strong family ethos and a collaborative culture that keeps our team inspired. Everyone is welcome, and we encourage people to be bold, explore new ideas and push boundaries every day. Our common‑sense approach and commitment to continuous learning let us deliver high‑quality experiences and adapt quickly when things go wrong.

Benefits

• 25 days' paid holidays plus bank holidays.
• A day off for your or a loved one's birthday.
• £500 paid towards a holiday of your choice.
• A paid day to volunteer with a charity of your choice.
• Friends and family discount scheme.
• Life assurance for your peace of mind.
• Social clubs – whether you’re into pets, fitness, gardening, sustainability or nutrition, there’s something for everyone.
• Great social events – we are well known for our Christmas parties!
• Flat‑rate retainer of £25 per evening (£40 on Sundays) for out‑of‑hours calls, plus overtime pay for any work performed.