Select which cookies you accept Head of Ecommerce Trading Head of Ecommerce Trading

Joseph Joseph; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading houseware brand is seeking a Head of Ecommerce Trading to manage the ecommerce team and strategy. This hybrid role focuses on maximizing online sales and improving customer experience. Ideal candidates have extensive ecommerce trading experience, strong analytics skills, and excellent leadership qualities. The position offers competitive salary, performance bonuses, and a range of employee benefits.

Benefits

Competitive salary and holiday allowance

Company performance related bonus

Pension contribution

Exclusive staff discount

24/7 healthcare appointment support

Hybrid working

Volunteer days

Team Recognition scheme

Training and Development

Holiday carry-over scheme

Season-ticket travel loan

Cycle to work scheme

Parental Leave support

Mental wellbeing support

Qualifications

• Proven experience in a senior ecommerce trading role required.
• Strong understanding of online sales strategies and merchandising.
• Ability to interpret data for informed decision-making.

Responsibilities

• Develop and implement ecommerce trading strategy.
• Manage online pricing, product launches, and promotions.
• Lead a team of 2 to enhance ecommerce performance.

Skills

Senior ecommerce trading experience

Commercial acumen

Ecommerce platforms proficiency (Shopify)

Web analytics skills (e.g., Google Analytics)

Analytical and problem-solving skills

UX/UI principles understanding

Leadership and communication

Job description

About the Company

At Joseph Joseph, we are driven by a simple yet powerful belief - that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real‑world problems but also bring joy, beauty, and functionality to daily life. Headquartered in London, we have grown into one of the world's most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e‑commerce business.

About the Role

We are looking for a Head of Ecommerce Trading to join us at Joseph Joseph. Reporting to the Ecommerce Director, this role will oversee the day‑to‑day management of the Ecommerce team, ensuring the effective execution of sales and promotional activities, working closely with other departments to enhance the customer experience and maximise conversion rates.

Location: London · Hybrid.

Responsibilities

• Develop and implement the overall Ecommerce trading strategy to achieve sales, profit and growth targets.
• Manage online pricing strategies, product launches, promotional campaigns and seasonal offers to drive performance.
• Provide regular reporting and insight to senior management on trading & KPI performance, highlighting opportunities & risks.
• Working with the eCommerce director, set weekly & monthly revenue targets aligned with annual net revenue targets.
• Create & own the trading calendar, ensuring promotional and trading plan is sufficient to meet revenue targets.
• Optimise the online customer experience working with the design and development teams to enhance navigation, search and the checkout experience.
• Develop a comprehensive experimentation & personalisation program to improve conversion rate.
• Drive AOV.
• Work with demand planning to develop an effective inventory forecast and with logistics to ensure timely customer delivery.
• Lead a team of 2, develop the ecommerce team, fostering a high‑performance culture.

Qualifications

• Proven experience in a senior ecommerce trading role, preferably in a fast‑paced retail organisation.
• Strong commercial acumen with a deep understanding of online sales strategies, merchandising, and promotional mechanics.
• Proficient in ecommerce platforms (Shopify essential), web analytics tools (e.g., Google Analytics), and reporting tools.
• Strong analytical and problem‑solving skills with the ability to interpret data and make informed decisions.
• Strong knowledge of UX/UI principles and A/B testing methodologies.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to work collaboratively across departments and influence cross‑functional teams.

Benefits

• Competitive salary and holiday allowance.
• Company performance related bonus.
• A pension contribution.
• An exclusive staff discount.
• 24/7 healthcare appointment support.
• Hybrid working – 3 days in office & 2 days from home and flex start/finish times.
• External private employee wellbeing support.
• Access to Perkbox.
• Volunteer days.
• Team Recognition scheme.
• Training and Development.
• Holiday carry-over scheme.
• Season‑ticket travel loan.
• Cycle to work scheme.
• Parental Leave support.
• Holiday trading (buy/sell) and extra holiday days for long service.
• Mental wellbeing support.
• Additional holiday for length of service.
• Company bonus scheme.
• Generous discounts for you and friends and family.
• Even more discounts with Perkbox.