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Travel Chapter; Devon and Torbay; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday home company in the UK is seeking a Customer Service Advisor to provide support to guests and property owners. The role includes assisting customers by phone and email, planning stays, and ensuring a smooth experience. Ideal candidates have strong communication skills and a problem-solving attitude. This position offers comprehensive training and a positive team environment, along with competitive benefits and salary.

Benefits

Comprehensive training and ongoing support

25 days holiday plus bank holidays

Paid volunteering days

Holiday discount across brands

Wellbeing support

Qualifications

• Customer service experience is helpful, but not essential as full training is provided.
• Patience, resilience, and a positive attitude are necessary.

Responsibilities

• Support customers by phone and email.
• Help guests plan and enjoy their stay.
• Provide reassurance, information, and resolutions.

Skills

Warm and friendly communication style

Confidence in speaking and writing clearly

Natural problem-solving mindset

Ability to work calmly under pressure

Job description

Overview

Travel Chapter is a certified B Corp holiday home company dedicated to showcasing great places to stay across the UK. From cosy cottages to coastal retreats, we connect guests with memorable stays while supporting property owners and local communities. We value curiosity, care and collaboration, empowering our teams to explore ideas, be themselves and learn continuously. We embrace responsibility and strive to do the right thing. Everyone is welcome here.

Bideford, as a Customer Service Advisor, you’ll be the friendly voice on the phone and the reassuring message in someone’s inbox. You will support our guests and property owners across the UK, answering booking queries, sharing stay information, offering guidance, and resolving any issues quickly and kindly. Your focus will be to create a smooth and positive experience for every customer.

If you need adjustments during the application or interview process, please let us know so we can support you.

Responsibilities

• Support customers by phone and email
• Help guests plan and enjoy their stay
• Provide reassurance, information and resolutions
• Share knowledge and guidance in a calm and friendly way
• Work closely with teams across the business
• Record information accurately and follow internal processes

Qualifications

• A warm and friendly communication style
• Confidence in speaking and writing clearly
• Patience, resilience and a positive attitude
• A natural problem‑solving mindset
• Ability to work calmly under pressure
• Customer service experience is helpful, but not essential as full training is provided

Benefits

• Comprehensive training and ongoing support
• A friendly and collaborative team environment
• Clear career development and progression opportunities
• 25 days holiday plus bank holidays, increasing with service
• Paid volunteering days
• Holiday discount across our brands
• Wellbeing support and a range of employee benefits
• A welcoming and supportive Bideford HQ setting

Job Details

• Department: Customer Service
• Location: Bideford
• Monthly salary: £24,570
• Type of employment: Permanent
• Working Hours: Full Time – 5 days a week, 7.5‑hour shifts between 9:00 a.m.–9:15 p.m.; Part Time – 5 days a week, 4‑hour shifts, evening and weekends

How to Apply

Ready to start your next chapter? If you’re excited about delivering brilliant customer experiences and want to join a team that truly cares, we would love to hear from you. Apply today and help us create exceptional holiday moments across the UK.