Segment & Propositions Manager

Lloyds Banking Group; West of England; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days' holiday plus bank holidays

Wellbeing initiatives and parental-lea

Job summary

Lloyds Banking Group is seeking a collaborative UX/Interaction Designer to own end-to-end design output within a full design team. You’ll present to stakeholders, adapt designs from user research feedback, and craft cohesive journeys using a central design system.

You’ll apply strong prototyping skills across Sketch, InVision, Figma, Axure and Adobe XD, balance business needs with user insights, and advocate accessible design for a broad range of customers across platforms.

Qualifications

• Demonstrable experience within User Experience design/Interaction Design.
• Strong experience as an Interaction Designer, UX Designer (or possibly from a Visual Design background).
• Full ownership of the Interaction Design project.
• Excellent prototyping and layout skills which they can articulate clearly to internal customers and development teams.
• Comfortable using existing design systems, proactively recommending new ways to improve and extend them to benefit both the project and other designers.
• Ability to interpret quantitative and qualitative research, and how this informs the interaction design process.
• Familiarity working in a complex landscape.
• A collaborative mindset to work closely and quickly with a multi-disciplinary team.
• Strong ability to see designs through to delivery - communicating with developers to ensure designs meet specifications and can be used by a broad range of users of all backgrounds, ages and abilities.
• Strong advocacy of customer inclusivity and accessibility.

Responsibilities

• Collaborate with a full design team and own design output.
• Present work confidently to stakeholders and reflect feedback from user research and usability testing.
• Craft end-to-end user experiences by balancing content and UI from a central design system.
• Create lifelike designs using prototyping tools (Sketch, InVision, Figma, Axure, Adobe XD).
• Balance business requirements with user needs while gathering research and rationale for stakeholder alignment.
• Provide guidance on accessibility and inclusive design across platforms.
• Work with developers to ensure designs meet specifications and are usable by diverse users.

Skills

User Research

Interaction Design

Prototyping

Design Systems

Stakeholder Communication

Accessibility

Tools

Sketch

InVision

Figma

Axure

Adobe XD

Job description

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you'll be doing

We're looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. They will be confident when presenting their work to stakeholders, and able to adapt designs to reflect their feedback and feedback from user research and usability testing.

It’ll be your role to:

• Skillfully craft the end-to-end user experience, bringing together a cohesive journey step by step, creatively using components from a central design system to figure out the right balance of content and UI (User Interface) elements on screen
• Bring designs to life with a choice of prototyping software, such as Sketch / InVision / Figma / Axure / Adobe XD
• Balance business requirements with user needs - you'll be gathering user research and rationale to align stakeholders on individual user needs. You'll know when to diplomatically push back, if necessary, to act on what's right for the customer
• Be adaptable to the technical constraints of different platforms yet still be able to give guidance on creating the best possible end user experience
• Advocate customer inclusion - what it means to make an inclusive and accessible design to be used by customers of a wide range of ages, backgrounds and technical abilities

We're investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey.

What we're looking for?

• Demonstrable experience within User Experience design/Interaction Design
• Strong experience as an Interaction Designer, UX Designer (or possibly from a Visual Design background)
• Full ownership of the Interaction Design project
• Excellent prototyping and layout skills which they can articulate clearly to internal customers and development teams
• Comfortable using existing design systems, proactively recommending new ways to improve and extend them to benefit both the project and other designers
• Ability to interpret quantitative and qualitative research, and how this informs the interaction design process. We have dedicated user research teams supporting designers on real data, providing a great wealth of customer insights.
• Familiarity working in a complex landscape
• A collaborative mindset to work closely and quickly with a multi-disciplinary team
• Strong ability to see designs through to delivery - communicating with developers to ensure designs meet specifications and can be used by a broad range of users of all backgrounds, ages and abilities
• Strong advocacy of customer inclusivity and accessibility

And any experience of these would be great

• You’ll have experience in financial services

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies