Security Systems Service Engineer

Atalian Servest; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading facilities management company is seeking a Security Systems Engineer to enhance client relationships across multiple sectors. The role emphasizes customer service and teamwork in maintaining security systems like Intruder Alarms and CCTV. Candidates should have 3-5 years of experience, relevant certifications, and a customer-centric approach. Regular site visits are required to meet client expectations and uphold safety standards.

Qualifications

• 3-5 years of experience in a similar role.
• CSCS Card is required.
• ECS Card is required.
• Knowledge of IPAF and PASMA.
• First Aid certification is preferred.

Responsibilities

• Manage documentation and ensure customer satisfaction.
• Meet company KPIs and manage workload effectively.
• Maintain a professional appearance and comply with site regulations.
• Complete Company documentation timely and follow health and safety protocols.

Skills

Customer service

Problem-solving

Teamwork

Quality Management

Tools

Dahlmeier

Lenel

Synectic's

Salto

Gallagher

Job description

Overview

OCS Security is seeking a Security Systems Engineer to maintain and enhance our relationships with esteemed clients in multiple sectors including Public, Private, Construction, Retail and Sports venues. The ideal candidate will primarily focus on the maintenance and servicing of their Intruder Alarm, CCTV and Access Control systems, with some work on Panic/Affray Alarms, Nurse call and EVCS and an element of remedial and small works. The selected candidate must work collaboratively with team members and interact with clients and other trades in a professional and tactful manner, thereby positively representing the Company. This role requires regular site visits, emphasising a customer‑centric approach at all times. The Security Engineer will report directly to the Local Service Manager.

Responsibilities

• Managing all relevant documentation
• Ensuring customer expectations are consistently met
• Managing workload effectively
• Quality Management
• Achieving company KPIs for attendance in line with client SLAs
• Collaboration and teamwork
• Problem‑solving
• Delivering exceptional customer service
• Maintaining a professional appearance and demeanour at all times, in line with client and company expectations, to foster the Company's positive image
• Leading by example by adhering to all company rules and regulations, complying with site regulations, and safeguarding Company assets
• Ensuring timely completion of all required Company documentation, including Time Sheets, Expense Claims, and Site Reports, in accordance with established guidelines
• Observing and following company health and safety protocols to contribute to a safe working environment

Qualifications & Experience

• A minimum of three to five years' experience in a similar role
• Qualifications/Experience with Enterprise solutions including Dahlmeier, Lenel, Synectic's, Salto, Gallagher preferred, though not essential
• Demonstrated strong aptitude for learning and experience with similar Enterprise solutions will be considered for investment in training
• CSCS Card
• ECS Card
• IPAF
• PASMA
• First Aid
• SSSTS
• Manufacturer Training

About OCS UK & Ireland

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.